Account Manager; Service Contracts

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us.

By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency, and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

As an Account Manager (Service Contracts) at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator maintenance services. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will build strong, long‑term relationships and leverage industry knowledge to achieve sales targets.

Customer Account Management:
Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer commercial inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.

• Drive portfolio growth (Conversions, Protection, Recoveries, Price Adjustments, Schindler Ahead) while ensuring compliance with sales policies.
• Lead individual sales performance through consistent achievement of KPIs, maintaining a high level of accountability, and delivering exceptional customer experiences that support long‑term client relationships and business growth.
• Support and administer Sales priorities, processes, and product/service promotion to maximize portfolio performance
• Communication:
  Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Collaboration:
  
  Partner daily with the Field Superintendent (Service Leader) and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Sales & Opportunity Identification:
  Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.
• Negotiation & Strategy:
  Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Documentation & Compliance:
  Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures
• Manage a portfolio of customer accounts and work closely with the Finance team to support collections, resolve billing inquiries, and maintain account health #LI-JD1

• Bachelor’s Degree – preferably in Business or Engineering
• 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing, and installation of capital equipment
• Proficient…