Event Sales & Operations Manager

Job Description

The Event Sales & Operations Manager owns the client relationship and the sale from initial inquiry through event execution and follow-up. Serves as the central communication link between clients, front‑of‑house (FOH), and back‑of‑house (BOH) teams. Operationally fluent across on‑site and off‑site catering; present at key events to direct execution, with routine events handed to FOH / event leads. Sales is the measured priority;

operational competence is the qualifier.

Every day we’re finding new ways to positively impact your industry. Our portfolio of brands was specifically developed to address the needs of your guests and your organization.

Aramark’s services focus on enhancing productivity, creating an engaging environment, and promoting healthy living.

• Respond to and qualify inbound inquiries; build and manage the sales pipeline.
• Prepare quotes, proposals, and contracts; follow up on outstanding bids to close.
• Upsell menu add‑ons, beverage packages, rentals, and staffing.
• Maintain client records, contracts, and deposit/payment tracking.
• Track post‑event feedback and client follow‑up.

• Act as primary point of contact for booked clients from confirmation through event day.
• Conduct consultations, tastings, and site walkthroughs.
• Translate client requirements (headcount, dietary restrictions, timeline, budget, aesthetic) into actionable event briefs.

• Collaborate with the culinary team to recommend and tailor menus that fit client needs, budget, and kitchen capability.
• Propose and adjust within the approved culinary framework; does not create dishes unilaterally.

• Build and distribute banquet event orders (BEOs) covering menu, timing, staffing, equipment, and logistics.
• Finalize order volumes and menus with the kitchen; confirm staffing levels and roles with FOH / BOH.
• Manage rentals, deliveries, transport, and setup/teardown for off‑site events.
• Present at high‑value, complex, or new‑client events to direct execution; routine events delegated to event leads.

• Maintain working knowledge of kitchen capacity, prep timelines, FOH service standards, and inventory.
• Flag conflicts (double‑bookings, capacity limits, supply gaps) before they affect delivery.
• Conduct post‑event debriefs and capture client feedback.

• Commit the kitchen to agreed menus within approved parameters.
• Confirm and adjust event staffing levels.
• Approve on‑site service recovery (e.g., comps) within a defined limit.

• 2+ years in catering, events, hospitality, or restaurant operations.
• Demonstrated client‑facing sales or account management experience.
• Working understanding of both kitchen and service operations.
• Strong organization; manages multiple concurrent events up to a defined capacity.
• Availability for evenings and weekends; on‑site presence at key events.
• Valid driver's license and reliable transportation for off‑site events.

• Experience with catering/event management or CRM software.
• Food safety certification.
• Beverage/alcohol service certification (Pro Serve in Alberta).

• Time to Recharge:
  Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well‑being.
• Comprehensive Health Benefits (No Waiting Period!):
  From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more because your health matters.
• Future Security: A Self‑Directed Pension Plan where every dollar you contribute is matched with two by Aramark to help you grow your retirement savings faster.
• Well‑Being Support:
  Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Inclusive Community:
  Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Exclusive Perks:
  Enjoy discounts on everyday products and services to make life more affordable.
• Continuous Learning:
  Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post‑secondary studies.
• Career Growth:
  Clear career path planning and development opportunities tailored to your skills and aspirations.
• Safe & Supportive Workplace:
  We are deeply committed to providing a safe, healthy, and positive work environment for all.