Designated Beauty Advisor - Armani

Holt Renfrew offers an inspiring, fashion‑driven environment focused on long‑lasting customer relationships and sales excellence. The Specialist, Designated Beauty Advisor (DBA) builds a loyal personal client base and drives the sales target for their assigned brand within a luxury beauty retail setting.

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level product knowledge with entire store selling team
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
• Attend all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in‑store events, merchandise requests, sales follow‑up, birthdays, etc.
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Perform other duties as assigned

• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; working with and through others in a team‑oriented environment
• Able to work in a fast‑paced environment that requires a high degree of multitasking with minimal supervision
• Able to work a flexible work schedule based on customer needs, including nights, weekends, and holidays
• Minimum of two or more years’ experience in a commission‑based sales environment
• Prior retail sales experience as a product specialist in a luxury environment preferred
• Entrepreneurial, competitive, self‑confident, and self‑motivated
• Fully bilingual in French and English

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Hiring Range / Échelle salariale à l’embauche: $15.00 – $29.25 per hour. This role is also eligible for commission in addition to base pay. Final compensation will be based on skills, experience, and performance.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. All requests for accommodations are handled confidentially and used only to meet candidate needs.