Senior Account Manager

SENIOR ACCOUNT MANAGER | Full-time, permanent

Works onsite in Calgary, AB

Work schedule:

8:00 AM - 4:30 PM

Mandatory in-office days are Monday, Tuesday, and Friday

Remote optional days are on Wednesday and Thursday

We’re looking for a Senior Account Manager who can confidently own and grow client relationships while making sure the work we deliver actually drives results.

At Tiller, this role is about more than keeping clients happy, it’s about helping them move their business forward. You’ll lead a portfolio of accounts totaling approximately $1.5M to $2M in annual revenue, working closely with a Project Manager and a broader team to connect strategy, execution, and outcomes.

This is a role for someone who enjoys complexity, can think on their feet, and brings clarity when things get messy. You’re comfortable leading conversations, challenging thinking when needed, and helping both clients and teams stay focused on what matters.

You might come from an agency. You might come from a B2B tech company. Either way, you’ve worked closely with senior stakeholders (CMOs, VPs), presented ideas that influence decisions, and know how to connect marketing work to real business goals.

• Client Leadership & Relationship Management
• Own a portfolio of client relationships totaling approximately $1.5M to $2M in annual revenue
• Build strong, trusted relationships and become a go-to advisor for your clients
• Lead client meetings, presentations, and reviews with clarity and confidence
• Build relationships across client organizations and identify opportunities to expand impact
• Strategy, Direction & Quality of Work
• Understand your clients’ business, market, and goals to guide stronger work
• Bring forward relevant ideas, trends, and opportunities that could move the needle
• Translate client needs into clear direction for the team, and present work back to clients in a way that builds trust
• Review work before it goes out and ensure it aligns to strategy and intended outcomes
• Delivery Collaboration & Execution
• Partner closely with a Project Manager to keep projects and retainers on track, with clear priorities and early visibility into risks
• Collaborate with cross-functional teams (design, copy, development, SEO, paid, CRO) to drive strong execution
• Navigate ambiguity, feedback, and shifting priorities without losing momentum
• Ensure the team has the clarity and context needed to do their best work
• Account Growth & Commercial Ownership
• Identify and progress opportunities to grow accounts through new projects, retainers, or experiments
• Turn opportunities into well-scoped work that delivers value for both the client and Tiller
• Keep a close eye on account health, including scope, revenue, and profitability, and make thoughtful decisions that balance both client success and business outcomes
• Navigate scope changes in a way that protects both the relationship and the work
• Tools, Systems & Ways of Working
• Use tools (including AI) to stay organized, informed, and proactive
• Leverage systems (e.g. CRM, documentation, AI tools) to support strategic planning, market research and communication
• Contribute to improving how Account Managers work by sharing practical approaches and raising the bar across the team

• 8+ years of experience in account management, client services, strategic marketing, or a similar role
• Experience in an agency environment or in-house in a B2B marketing role with exposure to strategy, execution, and results; experience in the tech industry is a strong asset
• Experience working with senior stakeholders (CEOs, CMOs, VP-level), presenting ideas, and influencing decisions through clear thinking and communication
• A track record of connecting strategy to execution, and ensuring the work actually delivers results
• Comfort navigating ambiguity, competing priorities, and evolving client needs without losing momentum
• Strong commercial judgment, with the ability to balance client needs, scope, and profitability
• A natural ability to build relationships and earn trust quickly
• Strong communication skills, especially in presentations and client-facing situations
• A collaborative mindset: you…