Hospital Account Manager

Hospital Account Manager

City:
Calgary

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Medical​

Our Medical team turns science and clinical data into world-beating products and ideas. We develop the products, and build the medical community relationships, that fuel our growth. Our competitiveness and relentless innovation set us apart. And, every day, we go above and beyond to support our consumers at every stage of life. Our dedication drives the sales of our portfolio across designated paediatric and OBGYN office and hospital segments, where we work with them to make sure the people in their care benefit from having access to our trusted nutritional products.

Our team are trusted to set the direction we need to deliver outstanding results. And because our areas of expertise are so critical to Reckitt's success, we develop and cultivate business relationships with key decision makers like physicians, M.D., office staff, hospital staff and others in the consumer influence network.

About the role

This role will support hospital customers by taking a leadership role in the complete Hospital contracting life cycle from Sales Planning through RFP/award, Implementation and contract optimization.. You will manage your hospital accounts by providingeclinical support to healthcare professionals to assist them in making informed decisions about infant feeding and brand selection while growing Mead Johnson Nutrition’s reputation as a valued partner and a science based pediatric company to all hospital stakeholders.

Your responsibilities

Build Professional Engagement

Identify key decision-makers and influencers within strategic hospital accounts.

Leverage customer insights to position Mead Johnson Nutrition solutions and drive positive business outcomes.

Maintain a deep understanding of healthcare professionals’ environments, provincial and regional healthcare policies, competitive activities, and customer needs to develop account plans aligned with long-term goals.

Build and maintain strong professional relationships with clinical and business stakeholders while adhering to customer policies.

Demonstrate expertise in Mead Johnson’s product portfolio, clinical evidence, and scientific knowledge, providing credible clinical support to customers.

Develop and Execute Operational Plans

Assess customer needs through a consultative approach, gaining insight into internal processes, policies, priorities, and decision-making structures.

Communicate and position Mead Johnson Nutrition’s value proposition throughout the hospital-to-discharge continuum.

Identify and engage key stakeholders to support successful contract and business outcomes.

Coordinate and lead cross-functional resources to address customer needs effectively.

Develop, implement, monitor, and adjust short- and long-term account plans in collaboration with internal stakeholders.

Deliver presentations to internal and external audiences.

Serve as a subject matter expert in product knowledge, clinical evidence, and infant nutrition.

Provide Clinical Expertise and Internal Support

Partner with Medical Marketing, Hospital Operations, and Hospital Account teams to support corporate initiatives and projects.

Collaborate with Head Office to develop customer-facing materials and resources.

Provide clinical guidance and expertise to support customer engagement and business objectives.

Leverage Resources Effectively and Efficiently

Utilize CRM systems to plan, track, and manage customer interactions and account activities.

Maintain accurate and up-to-date customer, account, and activity records.

Manage budgets responsibly and optimize available resources to maximize business impact.

Share best practices and insights to support territory, regional, and company objectives.

The experience we're looking for

Minimum 3 years of successful hospital sales…