Regional Account Manager – HPP (Hypophosphatasia) Rare Disease

Alexion Canada

Since beginning our operations in Canada in 2009, Alexion has been working diligently to bring innovative medicines to the millions of Canadians living with rare diseases. Our pioneering 30-year legacy, our scientific expertise and our commitment to patient-centric decision-making are the foundations of what we are today – a company with a mission to transform lives.

We know that people living with a rare disease and their families deserve our unwavering commitment and investment into finding and accessing therapies that help them live longer, fuller lives. Our presence in Canada has grown to over 200 employees and includes a global research and development hub, made up of highly skilled professionals responsible for conducting our clinical trials in Canada and around the world, as well as our dedicated and hardworking local teams that ensures our treatments reach those who need them.

Together, we are driving patient impact locally and globally

Reporting to the Franchise Lead –Rare Bone, Endocrine Disorders, and Rare Tumours, the Regional Account Manager (RAM) is responsible for ensuring that territory HCPs are aware of and understand the detrimental consequences of HPP, a rare metabolic disorder, in this patient population.

Due to the severity of these diseases, it is crucial that patients have access to accurate diagnosis and treatment. To ensure best patient outcomes, you are responsible for creating and maintaining customer relationships, for creating referral and diagnostic pathways, and for developing and executing key account/customer plans through Key Account Management (KAM) and effective coordination with your medical partners.

In addition, close collaboration with internal cross functional partners, and an in-depth understanding of customer needs and priorities is essential for the successful development and execution of KAM plans aimed at surpassing key business metrics.

As a Regional Account Manager, you will:

• Develop and maintain strong in-depth disease, diagnostic and product knowledge leading to effective education of, and a call to action for customers.
• Develop insights-based KAM plans for all top accounts/treatment centers. Account plans include key decision maker prioritization and in-depth situational analysis i.e. SWOT, barriers and drivers, patient journey, budgeting.
• Collaborate cross-functionally to drive KAM plans for best patient outcomes.
• Provide a high level of customer service to all key partners.
• Appropriately apply all marketing tools and execute promotional activities and programs, including regional congress opportunities.
• Self-dependent planning, organization, and execution of local and multiple digital activities for optimal customer experience and engagement.
• Consistently achieve or exceed sales objectives in assigned territory.

• Build, present, and maintain strategically targeted KAM plans that reflect an in-depth understanding of local market forces impacting product sales.
• Track activities and submit reports on sales activities accurately & on time.
• Consistently complete assigned training in a timely manner.
• Efficiently handle time, CRM tool, resources, and workload.
• Ensure that all compliance requirements are met on a consistent basis.

• Lead development and implementation of customer-focused and patient-centered tactics and activities within the territory in cross‑functional partnership with internal stakeholders and teams, such as Marketing, Medical, Market Access, Patient Advocacy, to address challenges in the market to help more patients.
• Proactively interact with the internal cross‑functional team to improve resources for their territory.
• Collaborate with Marketing, Diagnostics, Access and Medical to find opportunities and develop action plans.
• RAM will align with all laws, regulations and policies that govern the conduct of Alexion activities in general and this role.
• Other responsibilities that are requested from time to time.

• Bachelor’s degree (BSc is preferable) with a minimum of 10+ years field‑based sales experience, including at least 2 years in specialty‑care sales
• Detai…