Inside Sales Representative - Bilingual; FR​/Eng

Position: Inside Sales Representative - Bilingual (FR/Eng)
Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be.
Inside Sales Representative – Bilingual (Fr/Eng)

Location:

Mississauga, ON (On-site)
Role Summary  Keystone Automotive Operations of Canada, Inc. is currently hiring an  Inside Sales Representative  who must be fluent in  both  French and English. Are you a motivated professional with a passion for customer service and knowledge of the automotive aftermarket? In this role, you will contribute to our customer experience by building relationships with existing customers, identifying new opportunities, and providing expert guidance on products and services.

Ideal candidates are detail-oriented, proactive, and thrive in a fast-paced environment where teamwork and customer satisfaction drive success.

Key Responsibilities   Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & service.
Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current.
Perform analysis of individual customer base to determine causes for customer growth and/or decline
Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning.
Provide front-line incoming phone queue support, including technical support
Proper entry of quotes and orders.
Serve as the initial point of contact for all customer service-related issues/concerns
Build long-lasting business relationships with the customer base
Maintain daily phone metric standards established by the management team
Additional Responsibilities   Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services.
Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods.
Accurately complete supporting order documentation
Cultivate new business by prospecting and developing relationships with potential customers.
Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed.
Advise the customer on substitution or modification of the part when the part requested is not available.
Process orders – perform order entry, review orders for correct handling, pricing, quantities, and shipping data.
Independently evaluate criteria and propose an appropriate price for parts
Assume other duties as assigned.

Required Qualifications   1+ years of related applicable call center experience.
HS Diploma or equivalent.
Solid Microsoft Office experience
Strong time management and organization skills
Strong written and verbal communication skills
Demonstrates attention to detail and accuracy in work assignments.
Ability to communicate effectively and tactfully with customers
Ability to thrive in a group/team environment
Flexible to work variable schedules, if needed.
Ability to work under pressure comfortably.
Ability to travel, up to 10%, for customer visits or trade shows
Will show up on time, as scheduled

Preferred Qualifications   Automotive aftermarket industry experience.
Some college coursework/degree preferred.
Prior sales or account management experience
Experience in training / educating people (Example: Teaching your customer how to use online/system features)
Work Environment   Work is primarily sedentary: you must be able to sit for extended periods of time and frequently use a computer, keyboard, and mouse.
Travel may be required periodically, including overnight stays (contingent on position requirements).
The employee must occasionally lift and/or move up to 50 pounds.
Who We Are  Keystone Automotive Operations of Canada, Inc. is a division of Keystone Automotive Operations, Inc., North America’s leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:
Commitment | Customer Service | Execution | Integrity |…