Residential Builder Account Manager

Position Summary:

The Residential Builder Account Manager is responsible for managing and growing relationships with residential home builders while delivering an exceptional customer experience throughout the construction process. This role coordinates builder selections, quotations, order processing, invoicing, product support, warranty and deficiency management, and project coordination from initial specification through final possession.

The successful candidate acts as the primary point of contact for assigned builder accounts, ensuring projects are completed accurately, on schedule, and to the highest level of customer satisfaction. This position also assists Whitfield Lighting's manufacturing division by travelling internationally to support product development, sourcing, and communication with overseas manufacturing partners.

Job Details:

• EMPLOYER: Whitfield Lighting & Furniture Ltd.
• LOCATION OF EMPLOYMENT: 3500 7th Street S.E Calgary, AB .
• POSITION: Residential Builder Account Manager.
• SALARY: $37.50 hourly.
• VACANCIES: 1 position.
• TERMS OF EMPLOYMENT: Permanent, full-time, 40 hours/week.
• HEALTH BENEFITS: Dental plan, Health care plan, Vision care.
• START DATE: As soon as possible.
• REPORTS TO: Sales Manager.

Job Requirements:

• LANGUAGES:
  
  English; fluency in Cantonese and Mandarin is an asset.
• EDUCATION:
  
  Bachelor's degree.
• EXPERIENCE:
  
  5 years or more in account management, residential construction, lighting, electrical, or building products.
• TRANSPORTATION/TRAVEL INFORMATION:
  Willing to travel internationally, Valid driver's licence.
• WORK CONDITIONS AND PHYSICAL CAPABILITIES:
  Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail.
• PERSONAL SUITABILITY:
  Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Initiative, Organized, Team player, Time management.
• TYPE OF PRODUCT:
  Lamps and lighting fixtures.
• Strong understanding of residential construction processes.
• Ability to read and interpret residential electrical plans and blueprints.
• Experience preparing quotations and managing multiple projects simultaneously.
• Excellent organizational and time-management skills.
• Strong customer service and relationship-building abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office.
• Ability to work independently and collaboratively in a fast-paced environment.
• Valid driver's Licence and ability to travel internationally.

Duties:

• Prepare sales or other contracts.
• Reach out to clients after the sale or signed contracts to provide ongoing support.
• Identify and solicit potential clients.
• Represent companies that export and import products or services to and from foreign countries.
• Review and adapt information regarding product innovations, competitors, and market conditions.
• Promote sales to existing clients.
• Read electrical schematics, blueprints, and other technical diagrams.
• Provide clients with presentations on the benefits and uses of goods or services.
• Document and prepare invoices and work orders.
• Prepare price quotations.
• Meet with clients to discuss system requirements, specifications, costs and timelines.
• Maintain accurate records.
• Read and interpret blueprints/sketches/specifications.
• Manage and maintain assigned residential builder accounts.
• Develop long-term relationships with builders, purchasing departments, site supervisors, and homeowners.
• Monitor builder account activity and proactively identify opportunities to increase sales and improve service.
• Ensure all builder pricing, programs, and agreements are properly maintained.
• Serve as the primary contact for builders throughout each project.
• Conduct professional lighting selection appointments with homeowners.
• Provide design guidance while ensuring selections remain within builder allowances and project specifications.
• Recommend upgrades and additional products to maximize customer satisfaction and sales opportunities.
• Prepare accurate selection documentation for builders and internal departments.
• Prepare detailed quotations for builders, homeowners, and custom projects.
• Process sales orders accurately and efficiently.
• Coordinate special orders and custom…