Sales Associate

Ultimate Renovations is looking for a personable, organized, and motivated Sales & Client Experience Coordinator to join our team.

This is a client-facing sales support role with responsibility for the overall front-office experience. You will often be one of the first people a prospective or existing client interacts with at Ultimate Renovations, whether they are beginning their renovation journey, arriving for a design appointment, or visiting our office for a project meeting.

The role combines sales support, lead management, client hospitality, administrative coordination, and general team support.

Unlike many showhome sales positions, this role offers a regular Monday to Friday, 9:00 a.m. to 5:00 p.m. schedule.

With more than 45 years of experience delivering award-winning residential renovations in Calgary, Ultimate Renovations has built its reputation on professionalism, creativity, and an exceptional client experience.

• Respond to and monitor incoming sales inquiries by phone, email, website, and other lead sources
• Engage with prospective clients to learn more about their renovation goals, timelines, priorities, and projects
• Help guide prospective clients through the initial stages of Ultimate Renovations' sales process
• Coordinate consultations and appointments for the sales team
• Work closely with the sales team to follow up with and support active leads and opportunities
• Maintain accurate lead, client, and activity information in our CRM
• Ensure lead activities and follow-ups are properly tracked, updated, and completed
• Maintain an organized prospect database
• Prepare presentation folders, client information, sales documents, and other materials ahead of client meetings
• Track outstanding sales activities and follow-ups to help ensure no opportunities fall through the cracks
• Support the sales team in maintaining consistent CRM habits and workflows
• Assist leadership with sales pipeline and forecasting information

• Welcome clients and guests arriving for sales, design, and project meetings
• Create a warm, professional, and polished first impression
• Ensure clients feel comfortable and looked after while visiting our office
• Offer and prepare coffee, water, and other refreshments for guests
• Assist with meeting room preparation before client appointments
• Maintain a clean, organized, and professional client-facing office environment
• Receive and distribute incoming mail, courier packages, and deliveries
• Coordinate weekly team lunches
• Order office, hospitality, and general supplies as needed
• Assist with ordering business cards and other office materials
• Answer and direct incoming calls when required
• Assist with general office hospitality and administrative needs as they arise

• Provide administrative support as projects move through sales, design, and production
• Help communicate internal project status updates to the appropriate team members
• Prepare and maintain project binders and supporting documentation
• Upload and organize project information within Buildertrend and other internal systems
• Help keep internal project tracking tools and maps up to date
• Assist with key and Air Tag organization and tracking
• Share project photos and information internally as needed
• Support leadership and other departments with general administrative tasks

• Provide general administrative support to the marketing team
• Assist with basic website and online profile updates
• Help coordinate project photos and other marketing materials
• Assist with company events, client events, and internal team activities
• Support other marketing initiatives as needed

• Previous experience in sales, new-home sales, real estate,…