Key Account Manager, End Customer

Job Title Key Account Manager, End Customer – Canada

Job Description Proudly recognized as one of Canada’s Best Workplaces!

We are seeking an experienced and results-driven Key Account Manager, End Customer (KAM) to lead and grow a portfolio of Axis Communications’ most strategic end-customer relationships across Canada.

The KAM develops and executes multiyear account strategies, builds trusted relationships with executive, operational and technical stakeholders, and identifies opportunities to expand the customer’s adoption of Axis products, solutions and services. The KAM also coordinates the internal and external resources required to deliver measurable customer value and sustainable account growth.

This is an individual contributor role, to be based in Vancouver, BC or Calgary, AB. Remote candidates will not be considered.

We Believe You’ll Love This Position If...You enjoy building complex, long-term customer relationships, developing strategies that generate sustainable growth and bringing together cross-functional teams to solve meaningful customer challenges.

What You’ll Do Here…Serve as the primary strategic and commercial lead within Axis for assigned key end-customer accounts.

Develop and execute multiyear account plans aligned with customer objectives and Axis business priorities.

Build a strong understanding of each customer’s business, operational challenges, technology environment and long-term goals.

Establish trusted relationships with executive, operational, procurement and technical stakeholders.

Identify and pursue opportunities to expand Axis’s position across video surveillance, analytics, access control, intercom, and IP audio.

Manage account growth objectives, opportunity development, customer retention, competitive risks and expansion opportunities.

Lead presentations, proposals, business cases and strategic account reviews.

Build and coordinate cross-functional account teams involving Regional Sales Managers, business development, sales engineering, professional services, technical support, marketing and global Axis resources.

Coordinate with Regional Sales Managers and channel partners to ensure consistent execution across locations and clearly defined account responsibilities.

Work with appropriate technical resources to coordinate demonstrations, proof-of-concepts, pilot projects and solution validation.

Coordinate customer escalations while ensuring technical and post-sales ownership remains with the appropriate Axis teams and channel partners.

Maintain accurate account plans, opportunities, activities, pipelines and forecasts in Salesforce.

Communicate relevant customer feedback, competitive activity and market insights internally.

What We Are Looking For …A bachelor’s degree in Business, Engineering or a related field; relevant technical training; or equivalent professional experience.
5+ years of experience in enterprise sales, strategic account management, national accounts, business development or a related customer-facing commercial role.

Demonstrated success developing and growing complex strategic customer relationships.

Proven ability to create and execute account plans, identify opportunities and deliver sustainable growth.

Ability to build trusted relationships with executives, operational leaders and technical stakeholders.

Strong business acumen, negotiation skills and solution-selling capabilities.

Ability to lead cross-functional teams through influence rather than direct authority.

Sufficient technical fluency to understand customer requirements, communicate solution capabilities and coordinate technical specialists.

Excellent communication, presentation, organization and project-coordination skills.

Experience using CRM platforms to manage account activities,…