Account Manager

• Own a portfolio of existing customers across Oil & Gas, Mining, Utilities, and Manufacturing
• Manage gross retention and renewal outcomes
• Run proactive renewal motions and identify churn risks
• Identify, qualify, and close expansion opportunities within existing accounts
• Build account plans and expansion business cases
• Develop relationships with users, economic buyers, and executive sponsors
• Conduct QBRs/EBRs
• Monitor product adoption and health metrics and close usage gaps
• Connect customer objectives to measurable compliance, risk-reduction, and operational-efficiency outcomes
• Maintain accurate CRM records and provide weekly and monthly renewal and expansion forecasts
• Participate in account and deal reviews
• Partner with Customer Success, Implementation, Product, and Support
• Advocate for customers internally and feed customer insights to Product, Marketing, and GTM leadership
• Report to the VP, Customer Success & Growth

• 3+ years of B2B account management, customer success with revenue ownership, or full-cycle sales experience — SaaS preferred
• A track record of hitting retention and expansion targets in a quota-carrying role
• Experience with industrial sectors — Oil & Gas, Mining, Utilities, or Manufacturing — an asset
• Strong commercial instincts: you can spot an expansion opportunity, build the case, and close it
• Executive presence and the ability to run a business review that lands with a VP or C‑suite audience
• Disciplined CRM and forecasting habits
• Willingness to travel to key accounts as required

Demonstrates expertise in B2B Account Management and Customer Success, with a strong focus on retention and expansion within the Oil & Gas, Mining, Utilities, and Manufacturing sectors. Proven ability to build relationships with executive stakeholders and drive measurable outcomes through effective account planning and CRM management.