Calgary Inside Sales & Service Specialist

Become an Inside Sales & Service Specialist with The Fastener Group at our Calgary Foothills branch. This role emphasizes customer engagement through professional service and product knowledge.

As an integral part of our sales team, you’ll respond to customer inquiries and process orders swiftly and accurately. Showcase your strong work ethic and exceptional communication skills while identifying customer needs and recommending appropriate solutions. Collaborating effectively with outside sales reps, you will contribute to maintaining a well-organized showroom.

Key Responsibilities:

• Manage phone calls, emails, and in-person customer interactions

• Deliver timely resolutions to customer service requests

• Recommend products/services based on customer needs

• Enter accurate specifications of customer orders

• Assist outside sales reps with necessary support

Requirements:

• 2-3 years of customer service experience is an asset

• Excellent oral and written communication skills

• Detail-oriented with strong time management abilities

• Willingness to learn about fasteners and tools

• Initiative-driven and team-oriented

Utilize your customer service expertise at The Fastener Group to enhance customer satisfaction and drive sales success.