Het Field Technician

Job Overview

The Opportunity:

Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of heavy equipment, transmissions, engines (gasoline and diesel), and engine components typically on-site at customer or roadside assistance.

• Inspect and diagnose components and equipment for servicing needs.
• Communicate with equipment owners for authorization of servicing and repairs as required.
• Service and repair equipment in the shop and on-site for the customer.
• Recondition and remanufacture components as required for equipment, engine and hydraulic repairs.
• Establish and maintain strong working relationships with customers.
• Communicate equipment servicing needs with Branch Supervisor/Manager.
• Communicate work performed and complete service paperwork.
• Update and maintain service records.
• Fill out warranty information and complete work orders.
• Participate in manufacturers’ and in‑house service training. Training may occur during work and/or after work hours.
• Participate in all required Health & Safety Training.
• Comply with the Health & Safety program and practices.
• Performance of daily duties in a manner conducive to a safe workplace.
• Work with Manufacturers online support.
• Conduct housekeeping duties and maintain a professional company image at all times.
• Meet requirements of Field Level Hazard and Job Hazard assessments.
• Where required, test, measure, and verify electrical component operations, including energized components and electrical fields; conduct building transfer tests to confirm correct operation of transfer switches, breakers, and generator units.

• Education:
  
  Trade certification, Journeyman Red Seal and/or currently registered in a related Provincial Apprenticeship program.
• Work Experience:
  
  2-3 years.
• Knowledge:
  Proficient written and verbal communication skills; proven ability to work with customers, exceptional customer service; demonstrated mechanical aptitude, analysis and problem solving skills.

• Competitive health and dental benefits with no waiting period for eligibility (100% employer‑paid premiums), plus health spending account.
• Wajax led e‑learning and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan.
• Award‑Winning Health and Wellness Program.

We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre‑screening.