Catering AV Technician

Join our team at the Wilder Institute's Calgary Zoo and help create meaningful and seamless event experiences at one of the most unique sites in Calgary! Our Catering Front of House team is seeking seasonal Catering AV Technicians who will provide critical technical support for the Catering Department’s peak season operations. This role is responsible for the end-to-end execution of audiovisual requirements for meetings, conferences, and high-profile live productions.

The technicians ensure seamless signal flow, real-time troubleshooting, and professional equipment management to maintain the department’s high standards of event delivery.

We act for wildlife; saving species and inspiring people to join us.

Drive impact, nurture connection, cultivate hope, and be bold.

• Start Date:
  
  July 2026
• End Date:
  September 2026

• Strong understanding of HDMI troubleshooting, signal pathing, and equipment inter-connectivity.
• Operate AV systems during live events, including managing audio levels, switching video feeds, and executing lighting cues.
• Lead the physical installation and dismantling of equipment, including audio systems (microphones, mixers, speakers), video systems (projectors, LED walls, cameras), and lighting rigs.
• Demonstrate mastery of signal flow and cabling (HDMI, SDI, XLR) and assist with network configurations for IP-based AV systems and Dante.
• Expertly manage wireless microphone setups, frequency coordination, and monitoring to ensure interference-free audio.
• Manage video conferencing platforms (Zoom, MS Teams), media servers, and control software (e.g., Crestron, Extron) for hybrid and virtual event components.

• Rapidly identify and resolve technical failures or signal disruptions during live events to ensure zero downtime.
• Perform routine preventative maintenance, including cleaning hardware and performing firmware updates on AV equipment.
• Maintain rigorous cable management and equipment safety protocols to ensure a clean and hazard-free event environment.

• Maintain a high level of customer service and professional conduct when interacting with clients, keynote presenters, and performers.
• Maintain availability for evening, weekend, and irregular hours as dictated by the live event and corporate meeting schedule.

• Diploma or Certificate in Audiovisual Technology, Electronics, or Broadcasting considered an asset.
• At least 1-3 years of experience on a live production or corporate AV environment.
• Experience with analog and digital mixers (X32, XR12), DSP/matrix routing, and video switchers
• A valid driver’s license is required
• Ability to work independently and as part of a team
• Strong communication skills for understanding and addressing guest concerns
• Comfortable reading and interpreting event orders as it relates to Audio/Visual requirements

• Ability to stand and be mobile for extended periods
• Can lift/transport equipment weighing up to 50 lbs (22 kg).
• Work schedule can include early mornings, evenings, weekends, and holidays.

The Wilder Institute's Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.

• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit plan
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you.

• Watch this video about the conservation work being done at the Wilder Institute. ()
• Submit your resume with an optional cover letter via our online application system.
• Fill in the Application questions:
  • Confirm eligibility to work in Canada
  • If hired, when would you be available to start?
  • Do you have a valid driver’s license?
  • This position requires…