Client Care Warranty Specialist - New Home Construction

Client Care Warranty Specialist – Calgary and surrounding area

This role reports to the Construction Manager and focuses on ensuring homes are ready for possession with zero deficiencies, conducting warranty inspections, managing trade days to address warranty items, and handling after‑hours emergency calls. When warranty duties permit, the role also works with construction teams to complete site tasks and support the field team.

• Inspect homes prior to possession dates for any deficiencies.
• Meet with clients on possession date and pre‑occupancy to ensure quality of the product.
• List any customer concerns.
• Conduct warranty inspections with clients at their pre‑appointed warranty dates.
• Organize and manage trade days to ensure warranty items are dealt with.
• Use tools to repair warranty issues.
• Answer emergency calls post possession.
• Assist with show home set up.
• Assist with storage and maintenance of Cantiro assets.
• Fulfill Sales Team show home service requests.
• Assist the construction team on an as‑needed basis.

• Minimum 4+ years’ experience in residential construction/renovation.
• General knowledge of Alberta Building Code and Construction Performance Guide for New Home Warranty in Alberta.
• Please note, due to the nature of this role, successful candidates must undergo a background check including criminal and a clean driver's abstract
• Class 5 Driver’s License (company truck provided)
• Personal hand tools that include basic cordless tools.
• Attention to detail and pride in workmanship.
• Excellent communication skills.
• Self‑motivated, team‑player, organized and proactive.
• Basic understanding of MS Office (Word, Excel, and Outlook).
• Ability to effectively and efficiently solve problems.
• Work with minimal direct supervision.

• Basic construction skills.
• Excellent communication skills – clear and effective communication is crucial for understanding what the client is communicating, addressing concerns, and conveying warranty information accurately and comprehensively.
• Adaptability – being adaptable and understanding of different scenarios while maintaining a professional and respectful demeanor.
• Customer‑focused attitude prioritizing the issues of the client while demonstrating respect for the client and the company you represent.
• Attention to detail and pride in workmanship.
• Self‑motivated.
• Basic understanding of MS Office (Word, Excel, and Outlook).
• Ability to effectively problem‑solve.
• Work with minimal supervision.

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program