Installation Operations Lead

SEARCH PROFILE

Organization: AFTI Watch Dog

Role:
Installation Operations Lead

Location:

Calgary, AB, Hybrid work environment

Watch Dog is North America’s leading virtual wellsite software, SaaS, and hardware solution for oil and gas operators. Deployed on more than 20,000 wells and trusted by many of the largest producers in Canada and the United States, Watch Dog helps operators maximize production, reduce lifting costs, prevent equipment failure, lower environmental risk, and improve field efficiency.

Our hardware‑enabled SaaS platform replaces routine site visits with real‑time remote monitoring, operational intelligence, and actionable field data — helping producers optimize where operators spend their time and attention. Our mission is simple: improving human efficiency for modern operators in oil & gas.

• Intelligent surveillance of wells, facilities, and field infrastructure
• Operational intelligence and analytics that turn field data into actionable information
• Environmental monitoring and leak detection
• Runtime optimization and failure prevention
• Reduced manual site visits, drive time, and operator workload

The Installation Operations Lead handles ensuring customers successfully deploy and activate their Watch Dog systems. This role serves as the bridge between product delivery and customer adoption, coordinating people, plans, resources, training, and communication to ensure installations are completed correctly, on time, and producing reliable data.

This is not simply an installation or administrative role. It is an ownership role focused on creating clarity, driving accountability, removing obstacles, and ensuring every customer deployment reaches operational readiness.

You will work closely with customers, installers, contractors, sales, support, logistics, and product teams to keep deployments moving forward and deliver a best‑in‑class customer experience.

* Candidates should be comfortable working in industrial and oil & gas environments, including occasional visits to active field locations across North America.*

• Lead post‑sale customer kickoff meetings and establish installation expectations.
• Confirm deployment scope, timelines, installation requirements, and key stakeholders.
• Identify the customer’s installation lead and establish clear ownership.
• Develop installation plans with milestones, responsibilities, dependencies, and target dates.

• Ensure customers have the tools, resources, site access, and personnel required for installation.
• Assess installation readiness and proactively identify potential risks or delays.
• Coordinate internal resources and external contractors when additional support is required.
• Maintain visibility across multiple active deployments simultaneously.

• Deliver or coordinate installation training for customers and installers.
• Ensure participants understand installation procedures, documentation, and support resources.
• Adapt training to varying levels of technical experience and field environments.
• Gather feedback and recommend improvements to installation processes and materials.

• Serve as the primary point of contact throughout the installation process.
• Provide proactive updates and maintain clear communication with customers and internal stakeholders.
• Track milestones, monitor progress, and manage installation schedules.
• Escalate risks and develop practical solutions when projects encounter delays or obstacles.

• Support installation activities as required.
• Verify installations meet quality standards and operational requirements.

• Maintain accurate deployment records and status updates within Hub Spot.
• Document customer interactions, commitments, blockers, and next steps.
• Support continuous improvement initiatives by identifying recurring challenges…