Technical Support Technician in Field Service

Become a Technical Support Technician at MGC Diagnostics, offering on-site service and preventative maintenance for medical systems. This role demands strong bilingual communication in English and French to assist customers effectively.

As a Field Service Technician, you will engage with customers, assisting them with technical issues and ensuring high service standards are met. Key functions include product installations, upgrades, and documentation of service calls. Your effective collaboration with the service support team will drive customer satisfaction and operational efficiency.

Key Responsibilities:

• Deliver on-site support for technical issues and installations

• Conduct preventative maintenance and product recertification

• Document service interactions and track updates

• Control service inventory and ensure accurate records

• Complete CRM cases and expense reports timely

Requirements:

• BSEE, Bio-med degree, or relevant electronics degree

• At least 2 years of field service experience

• Proficient in English and French communication

• Ability to troubleshoot and solve problems effectively

• Must possess valid driver’s license for travel

Leverage your communication and technical skills to elevate customer experience as a Field Service Technician at MGC Diagnostics.
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