Journeyman HVAC Technician (HVAC & Plumbing

Position Summary:

The Journeyman HVAC Technician is responsible for diagnosing, repairing,maintaining, and installing residential heating, ventilation, air conditioning,and related comfort systems while delivering exceptional customer service. Thisrole also requires the ability and willingness to perform residential plumbing service work as business needs require.

As a trusted technical expert, the Journeyman HVAC Technician represents

The Gentlemen Pros in customers' homes by providing professional recommendations, educating homeowners on system performance, and delivering high-quality workmanship that exceeds expectations.

Deliver exceptional customer experiences while maximizing service opportunities through expert diagnostics, quality repairs, preventative maintenance, and system solutions.

Residential HVAC service, maintenance,installations, customer education, plumbing support, and revenue generation through ethical recommendations.

• Diagnose, troubleshoot, repair, and maintain residential heating,cooling, and ventilation equipment.
• Perform preventative maintenance on furnaces, air conditioners,heat pumps, boilers, humidifiers, air quality products, and related HVACsystems.
• Complete accurate system diagnostics and recommend appropriate repair or replacement options.
• Perform equipment start-ups and verify proper system operation.
• Ensure all work meets manufacturer specifications and applicable codes.

• Perform residential plumbing repairs and service work when required.
• Diagnose and repair plumbing fixtures, water heaters, drainage issues, and basic residential plumbing systems.
• Cross-train and remain proficient in plumbing procedures tosupport business demands.
• Collaborate with plumbing technicians when larger projects require multiple trades.

• Deliver an exceptional customer experience on every service call.
• Clearly explain findings, repair options, and recommendations to homeowners.
• Educate customers on preventative maintenance and available comfort solutions.
• Build trust through professionalism, honesty, and technical expertise.
• Maintain a clean and organized work area inside customers' homes.

• Identify legitimate repair and replacement opportunities.
• Present repair and replacement options using company sales processes.
• Promote maintenance memberships and indoor air quality solutions when appropriate.
• Accurately document recommendations and estimates.

• Utilize Service Titan to document all work completed.
• Record detailed job notes, photographs, equipment information, and customer recommendations.
• Complete invoices accurately and collect customer signatures when required.
• Maintain accurate inventory of truck stock and materials.

• Follow all company safety procedures and provincial regulations.
• Maintain a clean, organized, and fully stocked service vehicle.
• Wear appropriate PPE at all times.
• Ensure compliance with Alberta gas codes, plumbing codes, and HVACregulations.
• Maintain all required certifications and licences.

• Participate in team meetings and ongoing technical training.
• Support apprentices through coaching and mentorship.
• Communicate effectively with Dispatch, Customer Service Representatives, Service Manager, and fellow technicians.
• Maintain a positive attitude while supporting company goals and adapting to changing priorities.

Note:

The above statements are intended to describe the general nature and level of work being performed by the incumbent of this job.

They are not intended to be an exhaustive list of all responsibilities and activities required of this position.

• Alberta Journeyman Refrigeration, Air Conditioning Mechanic, Gasfitteror Sheet metal Certificate (Required)
• Residential HVAC service experience preferred.
• Residential plumbing experience or willingness to perform plumbing service work.
• Strong troubleshooting and diagnostic abilities.
• Experience using Service Titan or similar field service software considered an asset.

• Valid Class 5 Alberta Driver’s Licence and Drive’s Abstract
• Criminal Record Check