Project Operations Field Implementation Manager

• Provide onsite guidance and oversight for multiple projects
• Act as Site Superintendent and single point of contact for onsite teams
• Pass and filter information to the Project Manager
• Address performance of onsite resources and associates
• Train personnel on installation standards and related areas
• Serve as first point of escalation for client field issues
• Defuse and resolve onsite client issues
• Verify and enforce onsite performance and productivity standards
• Provide onsite support for integration issues
• Assist with developing and deploying installation processes and standards
• Develop training and growth plans for team members
• Develop and ensure compliance with the Quality Assurance program
• Track departmental goals and objectives in the field
• Oversee site Safety, Quality Control, and QA activities
• Coordinate service activities and ensure systems requiring support are included
• Verify site preparedness and commissioning readiness
• Support fleet operations and delivery of tools and materials
• Maintain and track tooling and test gear
• Conduct site surveys for projects and sales support
• Review daily field reports
• Provide daily feedback to the Project Manager

• 3+ years' experience as a senior or lead technician, or experience as a site superintendent with another company
• Familiarity with a wide range of audio, video, and networking equipment
• High level of experience in construction environments
• Knowledge of low voltage electrical concepts
• Advanced AV installation skills
• Good verbal communication and customer service skills
• Ability to diagnose, troubleshoot, and resolve technical problems
• Must possess a valid Alberta driver's license
• Must be able to lift 50 lbs.
• Frequent travel by car and occasional airplane trips required
• Ability to work periodic overtime, weekends, and extended periods of overtime when needed
• CTS or CTSI certification preferred

Demonstrates expertise in onsite project management, including oversight of installation processes, quality assurance, and team training. Proficient in audio, video, and networking equipment with a strong focus on safety and compliance in construction environments.

• Onsite Project Management
• Audio, Video, And Networking Equipment
• Advanced AV Installation Skills
• Quality Assurance Program Compliance
• CTS Or CTSI Certification

• Onsite Guidance
• Installation Standards Training
• Performance Verification
• Technical Problem Diagnosis
• Low Voltage Electrical Concepts

• Verbal Communication
• Customer Service
• Conflict Resolution

• CTS
• CTSI
• Valid Alberta Driver's License

• Construction Environments
• Quality Control
• Site Superintendent
• Safety Standards
• Field Operations

• Construction Tools
• Test Gear
• Fleet Operations Support