Job Description & How to Apply Below
The Service Writer role at Joe Johnson Equipment is essential for bridging customer needs and service department actions. You will take charge of documenting requests, coordinating repairs, and facilitating communication among various departments. This position requires a blend of customer service skills and technical aptitude to keep equipment repairs efficient and profitable.
Key Responsibilities:
• Serve as the primary customer contact in person and remotely
• Document customer concerns and service requests accurately
• Create work orders and coordinate repairs with technicians
• Process work orders to ensure accuracy and customer satisfaction
• Facilitate daily shop walkthroughs for repair status updates
Requirements:
• 3+ years in a Service Writer or equivalent role
• Proficiency in quote and work order management
• Strong customer service and communication skills
• Ability to interpret technical information accurately
• High school diploma; post-secondary education preferred
Utilize your customer service and technical skills in a rewarding Service Writer role with Joe Johnson Equipment.
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