Job Description & How to Apply Below
CTOS operates 40 locations across Canada and the U.S. .
This role is on-site and can be based out of any CTOS Canada location. Ayr, Ontario, Calgary or Edmonton, Alberta
We specialize in truck-mounted hydraulic utility equipment , including:
Aerial bucket trucks, Digger derricks, Hi-rail trucks, Cranes and other utility and heavy equipment
As a Field Service Manager , you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers.
What You’ll Do
Dispatch and coordinate Field Service Technicians for all offsite work
Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments
Review and verify technician work; escape issues as needed
Manage incoming service calls and assign resources accordingly
Maintain compliance with Canada Transport regulations and technician logs
Review inspection reports, repair orders, and timecards for accuracy
Update and maintain the Customer Interaction Center daily
Communicate with customers and internal teams to minimize equipment downtime
Partner with the Service Manager to improve operations and customer satisfaction
Support scheduling, including on-call rotations and reporting
Travel as needed (25% +) based on business needs
Ensure adherence to safety standards and participate in CTOS and OEM training
What We’re Looking For
High School Diploma or equivalent
Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)
5+ years of experience in heavy equipment, truck, or construction machinery repair
Strong knowledge of:
Hydraulics
Electrical systems
Chassis and track equipment
Utility equipment (cranes, digger derricks, hi-rail)
Ability to read and interpret technical manuals and diagnostics
Strong leadership, communication, and problem-solving skills
Comfortable using laptops/diagnostic tools
The Ideal Candidate
Hands-on leader who leads by example
Highly collaborative and solutions-oriented
Committed to safety, quality, and customer satisfaction
Thrives in a fast-growing, team-focused environment
Benefits
Life Insurance
Accidental Death & Dismemberment (AD&D)
Dependent Life Insurance
Short-Term Disability (STD)
Long-Term Disability (LTD)
Extended Health Care Coverage
Virtual Health Services
Employee Assistance Program (EAP) & Travel Assistance
RRSP (Registered Retirement Savings Plan)
Paid Vacation, Holidays & Sick Days
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