Warehouse Automation Service Lead

Support Intelligrated warehouse automation systems as a service lead in Columbus, Ohio, applying conveyor expertise and technical problem-solving skills.
This Lead Field Service Technician role oversees service delivery for integrated automation solutions, including conveyor and sortation systems, robotics, and controls. You will assign technicians, address complex issues remotely and on-site, and develop customer solutions with cross-functional teams. The schedule runs Monday through Thursday, from 3:00 PM to 11:30 PM, with overtime.

Key Responsibilities:

Schedule technicians to meet service-level agreements
Oversee efficient field service delivery
Resolve complex technical issues on-site and remotely
Develop solutions with cross-functional teams
Recommend improvements based on industry advancements
Requirements:
Two years of field service engineering experience

Experience with complex technical solutions
Strong knowledge of field service technologies
Conveyor background experience
Ability to prioritize multiple projects efficiently
Use conveyor knowledge, analytical problem-solving, and service leadership to support Intelligrated’s automation customers in Columbus.