Sales Program Coordinator

Mission Statement

As a Mannington Associate I am expected to conduct myself in a manner which supports the company's values and philosophy, while performing in the best interest of my fellow associates. I am expected to contribute to our mission statement: to be the best people to do business with in the flooring industry.

The Sales Programs & Incentives Specialist administers commercial sales programs (e.g., Elite and other partner or rewards programs) and supports the accurate execution of sales incentive and compensation plans. This role ensures programs and incentives run smoothly, data and payouts are accurate, and the field has clear information about how programs work. This role focuses on accurate, timely processing and clear communication so leadership can concentrate on compensation design, budgeting, and profitability metrics.

• Prepare monthly/quarterly commission, bonus, and spiff calculations using approved plans, rate tables, and data sources.
• Maintain organized files and backup documentation for all incentive calculations and payouts to support review and audit needs.
• Create and distribute standard incentive reports (e.g., attainment vs. quota, payout summaries, exception logs) to Sales Operations and Finance.
• Respond to routine compensation questions from the field and route complex issues to the Senior Sales Analyst or Finance as appropriate.

• Update and maintain tracking files for key partner programs (e.g., Elite Partnership Program and similar future programs), including participant status, sales performance, incentives earned, and qualification details.
• Coordinate contract management tasks for these programs, including preparing and sending extensions or renewal documents, tracking effective and expiration dates, and maintaining an organized repository of executed agreements.
• Notify appropriate internal stakeholders (e.g., Sales, Finance, Customer Service, Marketing, Contracts) when new participants are added, when participants are removed, or when key contract terms change, ensuring systems and lists are updated accordingly.
• Produce quarterly and ondemand reporting for these programs (program activity, growth, engagement, and margin metrics) for sales leadership, account teams, and other stakeholders.
• Prepare comparison data and simple "whatif" scenarios to evaluate potential changes to existing programs or the design of new programs (e.g., alternative tiers, thresholds, or incentive rates) using historical performance and current trends.
• Assist with list pulls, data cleanup, and basic analyses to support partner program campaigns, communications, and reviews.
• Coordinate updates to partner program documentation and shared resources so field teams have current, consistent information.

• Prepare recurring reports required under state agency contracts, including sales, pricing, and program utilization summaries, following established templates and timelines.
• Compile and submit internal data for diverse supplier and related reporting, coordinating with Sales Operations, Contracts, and Finance for validation and approvals.
• Maintain organized, audit‑ready files for all submitted reports and supporting documentation, ensuring consistency with contract requirements and internal policies.

• Monitor the Sales Support Inbox, triage incoming requests, and ensure timely routing or response according to established guidelines.
• Resolve standard, repeatable requests using existing templates, FAQs, and playbooks, escalating issues when needed.
• Track request types and volume to highlight trends and opportunities to streamline processes or create self‑service resources.
• Provide administrative and reporting support for other sales operations initiatives as assigned (dashboards, lists, basic data pulls).

• Partner with Sales Operations, Finance, and HR to follow established timelines and procedures for incentive processing.
• Help test and validate data or basic calculation changes when…