Systems Analyst

Support Systems Analyst

Requisition

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

The Support Systems Analyst is an established performer that will provide technical support, troubleshoot system issues, and implement effective solutions. This role will collaborate with cross‑functional teams, participate in system enhancement projects, and ensure the smooth operation of our organization’s critical systems.

• Provide technical support and troubleshooting for system issues reported by end users by identifying the root cause and implementing appropriate solutions.
• Conduct regular system audits, performance monitoring, and capacity planning to ensure optimal system performance and identify potential areas for improvement.
• Support installations, PTFs, upgrades, patches, and failovers; support and configure independently.
• Develop disaster recovery and high‑availability plans.
• Analyze requirements, design, build, and test system components or amendments.
• Adhere to defined documentation and quality standards.
• Prepare for and support user acceptance testing.
• Understand client business and make recommendations and technology suggestions to solve problems and improve efficiency.
• Initiate follow‑up actions to correct any problems or inefficiencies arising during execution of the Service Management Processes and highlight any issues or ideas of improvement to management.
• Stay up to date with the latest industry trends, technologies, and best practices related to support systems and make recommendations for system enhancements and process improvements.
• Perform other duties as needed.

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 2‑4 years of relevant experience or equivalent education and/or experience.
• Strong knowledge of IBM Certified System.

• Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.
• Excellent communication, problem‑solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.