Technical Services Coordinator

Requisition

The Technical Services Coordinator is an entry-level contributor that works to ensure effective and efficient coordination between the Company and its customers with a high level of service and support. This role is responsible for establishing and maintaining positive business relationships both internally and externally to promote company goals.

• Take calls from customers and Account Executives on product specifications, warranties, installation, preparation, regulatory requirements, etc.
• Compose and maintain internal and external correspondence and other documents to include topical Technical Data Sheets.
• Partner with salesforce to solve problems and secure projects.
• Seek assistance from other departments including Product Management, Manufacturing, Marketing, and Quality Control to better support our salesforce and customers.
• Support the Claims team when product technical expertise is needed.
• Interface daily with both internal and external customers.
• Handle technical inquiries, provide guidance, and develop alternate solutions to problems presented.
• Take overflow calls from Consumer Affairs.
• Actively participate in group activities and collaborate with team.
• Perform other duties as needed.

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.

• While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time.
• We’re located in a pretty great spot – check out this video to see what we mean.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.