Quality Manager

As a Mannington Associate I am expected to conduct myself in a manner which supports the company’s values and philosophy, while performing in the best interest of my fellow associates. I am expected to contribute to our mission statement: to be the best people to do business with in the flooring industry.

Responsible for driving customer satisfaction through ensuring domestically produced finished product quality performance meets or exceeds customer expectations by performing the following duties:

include the following. Other duties may be assigned.

• Work directly with the Corporate Quality Director to define and implement quality objectives including KPI’s that align with corporate initiatives.
• Responsible for maintaining and improving supplier performance to Quality Specifications via site and product inspections.
• Ensure that final product specifications are developed and documented for critical to quality characteristics for such products in manufacturing.
• Ensure that sampling plans for product audits are developed to reduce the risk to internal and external stakeholders.
• Manage the Non-conformance and Corrective/Preventative Actions with finished product suppliers.
• Maintain effective systems for capturing and collecting credits from suppliers as related to non-conforming materials and non-routine product inspections.
• Drive performance by maintaining and effectively communicating performance metrics to quality standards. (Supplier Scorecards).
• Act as the reporting body from the customer to the supplier regarding external quality related non-conformances.
• Manage and direct the Quality Technicians to routinely carry out incoming and outgoing finished product quality inspections.
• Overtime is/may be required
• Other duties as assigned

Directly supervises employees and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information;
Uses intuition and experience to complement data.

Design - Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully;
Develops alternative solutions;
Works well in group problem solving situations;
Uses reason even when dealing with emotional topics.

Project Management - Develops project plans;
Coordinates projects;
Communicates changes and progress;
Completes projects on time and budget;
Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses;
Pursues training and development opportunities;
Strives to continuously build knowledge and skills;
Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service ;
Responds to requests for service and assistance;
Meets commitments.

Interpersonal Skills - Focuses on resolving conflict, not blaming;
Maintains confidentiality;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification;
Responds well to questions;
Demonstrates group presentation skills;
Participates in meetings.

Written Communication - Writes clearly and informatively;
Edits work for spelling and grammar;
Varies writing style to meet needs;
Presents numerical data effectively;
Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Puts success of team above own interests;
Able to build morale and group…