QC Supervisor

Stark Carpet is seeking an experienced QC Supervisor
.

• Leadership & Supervision
• Lead, train, and mentor Quality Control (QC) Inspectors and Packers within the department.
• Assign daily tasks, monitor team performance, and ensure adherence to production schedules.
• Provide ongoing coaching and guidance to maintain high standards of quality and productivity.
• Enforce safety protocols, workplace procedures, and company policies consistently.

• Inspect luxury rugs for workmanship, color accuracy, pattern alignment, binding/serging precision, and overall finishing quality.
• Approve or reject rugs based on established quality standards and document any defects or variances.
• Develop and implement quality checkpoints throughout the production process to reduce rework, defects, and returns.
• Partner with Fabrication, Finishing, and Shipping teams to identify and resolve quality issues quickly and effectively.
• Maintain consistent inspection standards to ensure finished products meet company requirements.

• Review and update QC procedures, inspection criteria, and training materials as needed.
• Identify recurring quality issues and collaborate with leadership to develop and implement corrective actions.
• Track defects, quality trends, and key performance indicators.
• Prepare weekly and monthly quality performance reports.
• Support Lean and 5S initiatives to improve efficiency, organization, and workflow while minimizing waste.
• Recommend process improvements that strengthen product quality and departmental performance.

• Ensure all rugs meet the high-quality standards expected by luxury clients and support the company’s brand reputation.
• Maintain a strong attention to detail and commitment to exceptional craftsmanship.
• Collaborate with Customer Service and Design teams to clarify product specifications and client requirements.
• Assist in resolving quality concerns or disputes promptly and professionally.

• High school diploma or equivalent required;
  Associate’s or Bachelor’s degree preferred.
• 3–5 years of experience in quality control, textile manufacturing, rug/flooring fabrication, or a related manufacturing environment.
• Previous supervisory or team leadership experience required.

• Strong understanding of rug construction, serging, binding, and finishing techniques.
• Ability to read and interpret work orders, design specifications, diagrams, and production instructions.
• Strong attention to detail with excellent problem-solving and decision-making skills.
• Effective verbal and written communication skills in English; bilingual English/Spanish is a plus.
• Proficiency with Microsoft Office and production management systems such as M3, Factory Track, Dancik, or similar platforms.
• Ability to work effectively across departments and communicate quality expectations clearly.

• Ability to lift and move rugs, materials, and other items weighing up to 50 lbs. multiple times throughout the workday.
• Ability to push and pull up to 50 lbs. multiple times throughout the workday.
• Ability to stand, walk, kneel, squat, and bend for extended periods.
• Ability to perform physical inspections of rugs for extended periods.
• Manual dexterity and visual attention required to perform detailed quality inspections.
• Ability to safely handle and maneuver rugs and materials as needed throughout the production and inspection process.

COMPANY INFO

About Us:

With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.

Our Mission:

To live our mission of helping create world class experiences, we believe our first responsibility is making design industry…