Lee Wrangler- Retail Supervisor @ Calhoun Outlets

Who We Are

Kontoor Brands is a portfolio of three iconic lifestyle, outdoor and workwear brands:
Wrangler®, Lee® and Helly Hansen®. We are purpose‑led and focus on leveraging our global platform, strategic sourcing model and best‑in‑class supply chain to drive brand growth.

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experience, and coordinating day‑to‑day store execution. The Retail Floor Supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store standards, processes, and policies are executed consistently.

• Pay Range: $15–$18 per hour
• Competitive health, dental, and vision insurance
• Optional short‑term and long‑term disability insurance
• 401(k) with company match
• Employee assistance program
• Employee discounts
• Flexible schedule
• Holiday pay
• Annual merit increase or bonus based on performance
• Paid time off

Brand Experience / Customer Service

• Ensure excellence in customer service by upholding high retail standards.
• Initiate conversations with customers, building relationships to identify interests and recommend products.
• Assist customers in fitting rooms and provide product information.
• Promote the rewards program and lead the team to achieve loyalty goals.
• Proactively learn new products and trends to better engage customers.
• Consistently achieve personal sales targets and contribute to overall store performance.

Visual, Operations and Safety

• Maintain visual merchandising standards and keep the sales floor clean, organized, and well‑stocked.
• Assist in daily store operations including opening, closing, point‑of‑sale integrity, freight processing, loss prevention and safety initiatives.
• Merchandise designated areas following brand guidelines.
• Ensure adherence to all company policies, procedures and operational guidelines.
• React promptly to injuries and report them immediately.
• Participate in loss prevention audits and execute plans to meet shrink goals.

Leadership

• Act as Manager on Duty on a rotating basis.
• Assign tasks to team members to achieve daily goals.
• Provide in‑the‑moment coaching and update Store Manager on performance.
• Assist onboarding and training of new team members.
• Address customer concerns professionally.
• Manage labor and payroll expenses to maximize sales and productivity.

• Bold Accountability: Guide the team by delegating tasks, following up and ensuring shift goals and priorities are achieved.
• Customer‑centric Innovation: Lead the team in customer engagement and loyalty while sharing ideas to improve selling effectiveness.
• Empowered
  
  Collaboration:
  
  Share ideas and encourage feedback, creativity and learning.
• Global Agility: Be flexible in responding to evolving business needs and embrace change with a positive attitude.
• Strategic Foresight: Anticipate upcoming business needs and help the team prepare through planning.
• Purposeful Integrity: Uphold company values, model ethical behavior and report concerns or violations.
• Urgency for Impact: Identify opportunities to improve visual presentation and store readiness to drive results.

• Must be 18 years of age or older.
• Retail or customer‑facing experience preferred but not required.
• Open availability, including evenings, weekends and holidays.
• Ability to communicate clearly and respectfully with customers and team members.
• Operate office equipment and technology (cash register, computers, phones, scanners).
• Stand and move throughout the store during scheduled shifts.
• Lifting and carrying ability: 25 lbs regularly, up to 50 lbs occasionally.
• Ability to push/pull full racks for restocking.
• Reach, stretch, bend, stoop and crouch to retrieve items from shelves.
• Manual labor required occasionally to assemble displays and rearrange store layout.
• Accurate reading of labels and attention to detail.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability. Kontoor Brands is committed to providing equal opportunities in employment and treating all applicants without discrimination on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.