Sales Support Specialist

The Sales Support Specialist supports the Sales & Marketing team by coordinating customer programs, new product launches, and account information while serving as a liaison between customers and internal departments. This role helps ensure customer satisfaction, accurate communication, and successful execution of sales initiatives.

• Build and maintain strong relationships with customer accounts.
• Support sales objectives and customer programs.
• Coordinate new product launches, product setup, packaging, labels, barcodes, and artwork approvals.
• Manage customer requests, product samples, and program timelines.
• Maintain customer records, pricing, sales reports, and account documentation.
• Communicate production schedules, forecasts, inventory needs, and ship dates with internal teams.
• Collaborate with Sales, Purchasing, Operations, Customer Service, Product Development, Quality Assurance, and Marketing to meet customer expectations.
• Track program launches, product transitions, and customer initiatives.
• Assist with forecasting, inventory planning, and continuous improvement projects.

• Excellent communication, organization, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Customer-focused with the ability to build strong working relationships.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Ability to learn ERP systems, Power BI, and other business software.
• Comfortable working in a fast-paced environment.
• Ability to lift up to 30 lbs.

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Marketing, or a related field preferred.
• Experience in sales support, customer service, account coordination, or a related business environment preferred.
• Experience supporting retail or consumer products is a plus.