Manager, Collections

About Engine

Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and groups representing 1.8M+ travelers. We're the retailer and the rails of business travel, one of the fastest-growing companies in travel tech, built on a decade of proprietary technology, supply, and pricing no one else can replicate. Other travel and AI companies run on our infrastructure to book real trips, hold rates, and move payments, without building any of it themselves.

We built it, AI-forward at every layer, from how travelers book to how the rails run. That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), Travel Tech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026). We're looking for bold, ambitious people to help redefine how businesses manage and experience travel.

Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar. Come outpace the ordinary and build the future of travel with us.

We're looking for a Manager, Collections to lead the day-to‑day operations of our supplier commission revenue and collections function for hotels and rental cars. In this role, you'll own the execution of invoicing, collections, and reconciliation processes, manage a team of specialists, and drive continuous improvement to protect and grow Engine's commission revenue. This is a hands‑on management role focused on operational excellence, accuracy, and cash flow optimization.

You'll work closely with Accounting, Finance, Supply, and external hotel and supplier partners to ensure Engine captures every dollar earned as we scale.

• Team Leadership: Manage, coach, and develop a team of commission collections specialists. Set clear goals, hold the team accountable to KPIs, and support day-to-day performance and career growth.
• Operational Ownership: Oversee end-to-end invoicing, collections, and reconciliation of hotel and supplier commission activity, ensuring accuracy and timely processing each month.
• Cash Application & GL Accuracy: Coordinate with Accounts Receivable Manager to ensure commission cash receipts are posted timely and accurately to the General Ledger, and that AR Aging reports are maintained and reviewed regularly.
• Reconciliation: Perform and coordinate reconciliations post invoice together with Reconciliation Manager across high-volume commission and incentive payment datasets to validate completeness and identify variances, including invoice adjustments and credits.
• Process Improvement: Identify and implement improvements to invoicing, cash application, and reporting workflows - including automation opportunities - to reduce manual effort and improve recovery rates.
• Cross-Functional Partnership: Collaborate with Accounting, Finance, Sales, Accounts Receivable, Reconciliation, Groups Contracting, Data Analysts, Member Support and Supply to ensure monthly commission and incentive revenue is accurate, and to investigate month-over-month fluctuations.
• External Communication: Communicate directly with hotel and supplier representatives to resolve discrepancies, follow up on outstanding payments, and maintain strong working relationships.
• Tools & Systems: Manage third‑party tools and processes that support hotel invoicing and payment activities.
• Reporting: Track and report on key metrics (collection %, dispute rates, DSO, aging) to senior leadership, and flag risks that could lead to revenue leakage.
• Special Projects: Contribute to ad‑hoc projects and cross‑functional initiatives as business needs evolve.

• 8+ years of experience…