Billing Specialist

Location: Sloughhouse

Description We are looking for a Billing Specialist to join a contract assignment supporting utility billing operations in California. This onsite contract position is ideal for someone who can combine accurate financial processing with responsive customer support in a public-facing environment. The person in this role will manage billing-related activities, assist customers with account questions, and help maintain reliable records and payment tracking from day one.

Responsibilities:

- Manage utility billing activities by preparing charges, reviewing account details, and ensuring customer statements are processed accurately and on time.

- Provide in-person and front-counter service by accepting payments, completing service-related forms, and explaining billing information clearly to customers.

- Respond to customer inquiries regarding account balances, usage activity, and service requests through clear and timely communication.

- Investigate account issues and transaction discrepancies, then take appropriate steps to resolve concerns or recommend corrective action.

- Generate and review billing, payment, and account reports to support daily reconciliation and accurate financial recordkeeping.

- Maintain organized financial and statistical records related to cashiering, receivables, customer accounts, and utility billing transactions.

- Receive, balance, and post cash and check payments while helping ensure daily receipts are properly documented and reconciled.

- Support collection efforts by coordinating follow-up on outstanding balances and assisting with payment arrangement processes.

- Prepare write-off documentation and related account adjustments in accordance with established procedures. Requirements - Prior experience in utility billing or a closely related billing environment.

- Working knowledge of accounts receivable processes, payment posting, and billing documentation.

- Experience handling customer payments, billing statements, and account-related questions with accuracy and professionalism.

- Familiarity with billing systems and computerized billing tools.

- Ability to research discrepancies, resolve account issues, and support light collections activity.

- Strong customer service and communication skills for both in-person and written interactions.

- Solid attention to detail with the ability to maintain accurate financial and statistical records.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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