Library Learning Commons Clerk II

Under general supervision, performs a variety of tasks involved in the circulation, maintenance, support, and processing of library materials, media and LLC resources; performs assigned library/media functions related to the circulation, cataloging, organization, and processing of materials and equipment; assists students, faculty, staff, and community members across the LLC. Provides support online and in-person, according to service need. Assists with coordination of delivery of services and provides work guidance to student assistants and LLC Clerk I staff to implement Chaffey policies and supervisor directives.

• Provides high quality customer service to students, faculty, staff, and the community; performs circulation tasks and assists with check-in and check-out processes and renewals;
• Assists students, faculty, staff, and community members to locate, receive, and use LLC resources across multiple formats, to include print, audio-visual, digital, and other formats as technology evolves;
• Performs shelf reading, shelving and shifting of books, and cleaning shelving areas as needed;
• Maintains distribution and tracking of LLC equipment;
• Assists with computer printing, scanning, photocopying and other equipment; performs simple servicing of machines and assists with basic computer software/hardware issues; troubleshoots and contacts servicing support for handling, as necessary;
• Provides assistance and answers questions to direct students, staff, faculty, and community members to additional Chaffey resources, as appropriate. Maintains a strong working knowledge of resources across Chaffey College.
• Works with Library Technicians to ensure library materials are updated;
• Provides work direction to short-term and student workers;
• Coordinates preparation of facility for opening and closing, securing public areas, powering on and off equipment, and other related activities;
• Processes and maintains reserves, reserve records, and provides reserve cataloging for physical and digital reserve collections. Processes faculty-provided material. Monitors and revises the physical and digital inventory of reserve collections;
• Fulfills requests for archived course descriptions; digitizes materials and assists with Archive Projects, as needed;
• Confirms student registration status to verify student accounts and lending eligibility using appropriate campus technologies;
• Performs a variety of clerical duties, communicates in-person and on-line, handles routine correspondence and requests; screens and directs calls, and inquiries to appropriate personnel or department;
• Tracks and notifies users of overdue materials and equipment through multiple communication strategies as needed;
• Assists with scheduling of LLC Clerk staff coverage across multiple locations during staff absences;
• Collaborates with other College departments, as assigned; participates in staff meetings and attends training as assigned;
• Performs related duties as assigned.

• Any combination of education, training, and experience that provides the required knowledge, skills, and abilities. An example of this would be completion of high school and work experience in library/learning media circulation.
• Demonstrated evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds in a community college environment.
• Knowledge of library terminology, practices, and procedures as they apply to an automated circulation module.
• Knowledge of the full range of library services; knowledge of the filing and classification systems used in the library; ability to file accurately and rapidly according to detailed guidelines. Ability to input data into administrative and library databases.
• Familiarity with word processing, spreadsheets, presentation and other general-use records; ability to learn to operate LLC equipment.
• Ability to interpret and explain library policies and procedures.
• Ability to organize, prioritize, and control workload; ability to oversee the work of others and evidence positive leadership.
• Ability to relate tactfully and effectively to a large…