Conseiller; Ere Relations Usagers - Mairie de Saint-Ouen L'aumone

Missions

Under the responsibility of the head of the user relations department and in functional liaison with the other departments, the CRU represents the first interface between citizens and municipal services.
1) Ensure physical, telephone, and digital reception of the public. Welcome and guide the public according to their request and in compliance with the image of the community;
Assist citizens facing difficulties by accompanying them in the dematerialized municipal procedures;
Provide communication tools or forms related to requests and ensure the visibility of these;
Receive, filter, and direct calls by presenting the caller;
Adapt and provide a response according to the urgency of the request;
Guide to the different departments or process incoming mail (email and letters);
Ensure the cash payments of users in the context of certain activities and guarantee the administrative follow-up in connection with the Finance Department.
2) Process administrative files in back office Ensure the processing and updating of user files in the context of certain requests;
Report on activity through a statistical follow-up tool of the frequency of the pole;
Collect comments from citizens and transmit them to the concerned departments.

Level BAC;
Similar experience would be an advantage;
Knowledge of the skills of the municipalities;
Mastery of computer tools;
Management of a call center;
Mastery of communication techniques.

Send CV and cover letter to (Use the "Apply for this Job" box below). It is possible to recruit on this position a person who is not a laureate of a public service competition, because one of the grades indicated is an entry-level grade of category C that allows direct recruitment without competition.

Positions open on the following grades of the Territorial Public Service:
Senior Administrative Assistant 1st Class, Senior Administrative Assistant 2nd Class, Administrative Assistant, Animation Assistant, Senior Animation Assistant 1st Class, Senior Animation Assistant 2nd Class

Art. L332-14 of the general code of public service - A contractual employee may be recruited for this position in the waiting of recruitment of a civil servant. The proposed contract may not exceed one year, renewable for a total duration of 2 years.

Vacant as of 21/08/2026

Charged / Charged with reception, user relations, and service