Service Assistant - Soquel, California,

Service Assistant Customer Service

The Service Assistant works with the service department to provide exceptional customer service. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales and Service departments. Receiving inbound calls and greeting visitors in a friendly, interested, and helpful manner ensures excellent customer service and sales generation.

He or she works closely with the Sales and Service departments to meet our customers’ needs, performs administrative duties, receives and processes payments, operates the POS system, and is accountable for the money drawer.

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

This job description outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

• Manage all incoming sales and service appointment queries (phone or internet) by scheduling appointments, confirming pending appointments, and following up with missed appointments.
• Coordinate questions and issues with the appropriate department personnel.
• Track sold vehicles and hot sheets.
• Confirm special order parts.
• Help follow up with phone and internet sales leads.
• Provide administrative assistance as needed.
• Manage all required paperwork and records and prepare documentation (forms, reports, etc.) when needed.
• Attend all staff meetings, trainings, and educational classes as required.
• Perform other duties as assigned.

• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.).
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Working knowledge of the automotive industry.
• Highly professional and dependable.
• Safety and customer service oriented.
• Basic computer and internet skills.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Ability to read and comprehend instructions.

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.