Phone Operator and Office Support

Rancho Trade Inc, a fast-paced wholesale trading company, is hiring a Phone Operator and Office Support team member. In this role, you will handle high-volume inbound calls from retailers, exporters, and resellers, providing prompt, accurate information on products, orders, and shipments. You will perform data entry, update customer records, prepare basic documents, and coordinate with sales and warehouse teams to keep orders moving efficiently.

This hands-on position suits someone organized, detail-oriented, and customer-focused, eager to grow in a lean, entrepreneurial environment.

Responsibilities

• Answer and route high-volume inbound calls from customers and vendors with professional phone etiquette
• Provide basic product, order, and shipping information to callers and escalate complex requests
• Perform general office support including data entry, filing, and updating customer and order records
• Assist sales and operations teams with preparing invoices, packing lists, and shipping documents
• Monitor voicemail, email, and message logs to ensure timely responses and follow-up
• Coordinate with warehouse and logistics staff to confirm inventory, shipment status, and scheduling
• Support customer account setup and maintain accurate contact information in company systems
• Help organize documents and office supplies to keep a clean, efficient work environment

Required Skills

• Call handling systems
• Customer service
• Data entry
• Microsoft Excel
• Microsoft Word
• CRM software
• Order processing
• Basic invoicing
• Document management
• Email and phone etiquette