Automotive Service Advisor - McKinleyville

Automotive Service Advisor

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians.

Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.

The ideal candidate has a high school diploma or GED, may have some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record.

They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

• Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems.
• Follow up on the status of repairs to ensure vehicle is ready when promised, inform customers when a vehicle cannot be ready on time, and obtain authorization when repair estimates are revised.
• Make repair recommendations and manage delivery of repairs by setting and managing customer expectations.
• Ensure that all completed repairs have gone through quality control and/or a road test.
• Maintain current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB).
• Ensure all service level targets are met or exceeded.
• Ensure that required documentation is complete and compliant with regulations and standards.
• Comply with and enforce all safety policies and procedures.
• Attend all staff meetings, trainings, and educational classes as required.
• Perform other duties as assigned.

• High school diploma or GED.
• One year of dealer-level or large facility experience preferred.
• Available to work Tuesday - Saturday.
• Valid and unrestricted driver's license and clean driving record.
• Professional and dependable.
• Safety and customer service oriented.
• Basic computer and internet skills.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Ability to read and comprehend instructions.
• Able to bend, kneel, squat, stand, and lift heavy objects as needed.

• Competitive Pay Based on Experience.
• Bonus eligible position.
• Medical Benefits.
• Paid Vacation.
• Holidays.
• Professional Workplace.
• Non-Smoking Workplace.
• Drug Free Workplace.
• Opportunity for Advancement.
• Direct Deposit.
• 401(k) with Company Match.

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.