Sales Support

(NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries.

’s business has expanded across retail, technology, logistics, health, industrials, property development and international business.  is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities,  continues to expand in markets where our competitive strengths shine. Currently, 's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments:
Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters.

JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. "Joy Logistics" and "Joy Express" are JINGDONG Logistics’ international business brands.

• Job Title:
  
  Sales Support
• Annual Base: $71,000 - $86,000 USD + Annual Performance Bonus

Enable end-to-end sales processes (contracts, billing, account management) to ensure compliance and data integrity, driving seamless execution.

Build integrated sales dashboards and conduct multidimensional analyses (e.g., customer lifecycle, conversion rates) to identify risks and recommend efficiency optimizations.

Implement tiered lifecycle strategies to drive renewals, win-back campaigns, and experience enhancements, boosting engagement and retention.

Optimize support workflows by creating SOPs and delivering system training. Reduce operational exceptions through standardized practices.

Monitor and mitigate risks (e.g., unauthorized reselling, pricing violations) via enhanced control systems. Enforce compliance to safeguard profitability and sustainable growth.

• Minimum 1+ year of experience working with 3PL warehousing operations.
• Extensive experience in supplier procurement, management, and assessment, excellent business negotiation skills and coordination abilities, and a clear understanding of market capacity conditions and pricing structures.
• Proven ability to work with internal teams such as sales, operations, warehouse, finance, and customer service to support account execution and issue resolution.
• Strong verbal and written communication skills in Chinese (Mandarin) and English.

• The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e-commerce business.
• A diverse, inclusive work environment, where you can make a significant impact on 's regional presence.
• A competitive salary and benefits package, including health insurance, and performance bonuses.

is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.