Membership and Engagement Assistant Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family‑friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

The Membership Experience and Engagement Manager curates a luxury membership experience for our valued members. This position will anticipate member needs, plan events, solicit valuable feedback, and take a proactive approach to elevating the member experience. This role will manage monthly membership dues, analyze attrition, and drive new membership sales.

• Answer phones and emails quickly and efficiently, responding to all communication within 24‑hours.
• Assist with membership check‑in as needed.
• Maintain constant open communication with Director of Wellness regarding guest‑related and employee‑related issues.
• Develop working relationships with Engineering, Laundry, F&B, and Spa as a support system to the Club.
• Complete thorough and timely follow‑through with attention to detail.
• Greet guests upon arrival when possible and provide information regarding Club services including memberships.
• Maintain a meticulously clean and tidy fitness facility with daily cleanliness of the fitness center, locker areas, and indoor pool.
• Communicate with Fitness Attendants and lend a helping hand as needed.
• Report equipment malfunctions promptly and accurately and handle lost and found items.
• Ensure safety procedures are followed and notify Security of any incident or injury.
• Book guest reservations efficiently as needed.
• Ensure all Fitness appointments conducted are checked‑in or communicate with provider.
• Provide proper and safe operation and care of all health club equipment including fitness equipment, free weights, bicycles, sauna, Jacuzzi, and handicap lift.

• Ensure exceptional member experiences by upholding the spa and fitness luxury service standards and responding promptly to feedback.
• Provide information regarding club services including memberships to guests by phone, e‑mail, or upon arrival when possible.
• Conduct in‑depth tours of the fitness facility and the Hotel to promote membership.
• Administer and sell any memberships for corporate partners and accounts.
• Account for membership billing, resolve billing issues, track member status, and other pertinent details.
• Address and resolve member concerns on an ongoing basis in conjunction with the Management Team.
• Enforce procedures and regulations with guests.
• Maintain an accurate member list and data summary, ensuring Hotel management has access to pertinent information.
• Uphold continued recognition for new and existing members and update Spa and Hotel departments with membership status and new information.
• Be knowledgeable on all subject matter regarding Club packages and services—including features, benefits, pricing, procedures, and protocols—to ensure exceptional guest experience.
• Actively sell services, packages, events, upgrades and memberships to prospects and…