International Ecommerce Business Analyst

International Ecommerce Business Analyst

Full-time.

• Provide subject matter expertise in international eCommerce.
• Manage, set up promotions and content for various regions & local holidays.
• Partner and collaborate with in-country, internal teams and vendors to support business growth.
• Collaborate with vendors on paid marketing initiatives for multiple languages & countries.
• Report & analyze on weekly business performance and ad hoc reporting requests.
• Review and assess daily KPIs and respond as needed to ensure forecasts are met (traffic, conversion, average order values, sales, returns, shipping compliance & customer service metrics, etc.).
• Manage translation process and content for 5+ languages.
• Provide analysis for technology vendor evaluation.
• Monitor competition, trends & provide recommendations on enhancements & A/B testing.
• Write business requirements documents and detail user experience for international customers, test scripts and use cases.
• Facilitate and perform quality assurance for vendor and internal tools’ functional changes, bug fixes, enhancements, and redesigns to ensure they can be supported for the international and cross-border business.
• Resolve escalated customer service issues and find source issue solutions.
• Monitor and manage business rules on pricing fluctuations across 150+ countries.

• Bachelor’s Degree in Business, Marketing, Economics, or related field.
• Intermediate/Expert experience with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with cross-border eCommerce and international business; experience with Border free/Pitney Bowes solution an asset.
• Demonstrated experience as a liaison between business and technology teams.
• Ability to work effectively in a fast-paced environment.
• Highly organized, problem-solving and deadline-oriented with ability to prioritize.
• Ability to multi-task in a team-oriented environment and think outside the box.
• Ability to interface with all levels of management.
• Experience with Demandware and translation technologies an asset.
• Knowledge of JIRA is a plus.
• Knowledge of additional languages a plus.

All information provided will be kept confidential in accordance with EEO guidelines.