Personal Assistant Manager

Location

Atherton, CA, 94027 (On-site)

Full‑Time (40 hours/week), Hourly, Non-Exempt

Typically 9 am - 5:30 pm M-F, with availability for on‑call support as needed

• $130,000 - up to $400,000/year (DOE)
• Discretionary year‑end bonus (up to 20%)
• Health insurance
• Paid vacation, holidays, sick days
• Paid meal breaks
• Regular reviews & significant opportunities for career advancement

Join an exclusive, high‑end private household as a Personal Assistant Manager, where your leadership will drive the success of household operations. This position offers more than just operational oversight – it provides the unique opportunity to directly influence the daily life and experiences of a prestigious household. As a pivotal figure in a dynamic team, you will play a key role in shaping a culture of excellence, setting the bar for service, and delivering tangible impact to an elite clientele.

This is the ideal role for a seasoned professional eager to make meaningful contributions while advancing their career in an inspiring environment.

Team / Personnel Management

• Recruit, train, and lead a team of Personal Assistants, setting measurable performance goals to ensure exceptional service. Conduct regular reviews to enhance team efficiency and foster a culture of collaboration and excellence.

Vendor & Supplier Management

• Negotiate and manage vendor contracts, establishing long‑term partnerships to ensure high‑quality service. Monitor performance against clear targets, optimizing costs and refining processes to meet the household’s standards.

Property Management

• Oversee estate maintenance through scheduled inspections and predictive maintenance plans to prevent issues and preserve property value. Track upkeep milestones and implement improvements for operational efficiency.

Administration and Communication Coordination

• Streamline communication with Principals, ensuring timely, accurate exchanges using tools like G‑suite. Manage documentation, maintaining organized, secure records with regular process evaluations.

Personal Matters and Errands

• Coordinate errands and transportation, automating routine tasks (e.g., scheduling deliveries) to prioritize high‑value needs. Set measurable goals for efficient, reliable service delivery.

Emergency and Flexible Support

• Develop contingency plans for urgent requests, such as last‑minute travel or event changes, establishing response benchmarks to ensure swift, systematic handling.

Confidentiality and Professional Ethics

• Enforce rigorous confidentiality protocols, conducting regular audits to protect sensitive information. Train staff on ethical standards to uphold the household’s trust.

Document and Data Management

• Optimize document and data systems, automating tasks like filing and retrieval for secure, accessible records. Implement process improvements to ensure accuracy and efficiency.

Education & Experience

• Bachelor’s degree or higher in Hospitality Management, Property Management, Business Administration, or related field preferred.
• 5+ years in management roles within luxury hotels, family offices, or private estates.

Core Competencies

• Leadership & Impact:
  Proven ability to lead teams, optimize performance, and inspire service excellence while driving meaningful contributions to household operations.
• Vendor Management:
  Expertise in managing complex vendor relationships with a focus on delivering value and quality.
• Organizational Mastery:
  Superior organizational skills, able to handle multiple priorities with precision and foresight.
• Communication:
  Strong written and verbal communication skills in English; additional languages a plus.
• Technological Proficiency:
  Skilled with G‑suite, iPhone, Mac Book, and property management tools.
• Problem‑Solving:
  Demonstrated ability to think strategically and implement solutions to complex challenges.
• Confidentiality:
  Strong commitment to privacy and ethical handling of sensitive matters.

Preferred Qualifications

• Experience in high‑end service environments or event management.
• Familiarity with global operations or cross‑cultural teams.