Shop - Data Analyst; Production & Quality Improvement

Responsibilities

Team Overview

Tik Tok Shop's Supply Chain & Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by Tik Tok (FBT) via seamless integrated FBT product solution and operation.

Responsibilities:

• - Build and optimize an hourly-level monitoring system for 3PL production performance, enabling real-time visibility of operational progress and rapid identification of risks and bottlenecks across FCs.
• - Develop data-driven quality monitoring frameworks (e.g., Missing, Damage, Wrong orders), perform root cause analysis, and drive continuous improvement to enhance customer experience.
• - Leverage historical data to identify network-level risks and develop readiness plans for peak seasons (e.g., BFCM), ensuring SLA achievement.
• - Participate in SOP design for new processes and system launches, ensuring alignment with operational capabilities across FCs.
• - Support the development of the Control Tower system by designing proactive alert mechanisms across capacity, quality, and SLA dimensions.
• - Provide daily/weekly reporting and data insights for regional operations, including daily standups and exception reporting.

Minimum Qualifications:

• - 3+ years of experience in warehouse operations or e-commerce fulfillment (3PL preferred)
• - Bachelor’s degree or above
• - Strong data analysis skills (SQL, Python), with experience in BI tools
• - Familiar with WMS systems and warehouse workflows

Preferred Qualifications:

• - Experience in e-commerce fulfillment or warehouse management
• - Master’s degree

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.