Customer Svc Rep, Strategic Accounts

Position Description

We are hiring a Customer Service Representative, Strategic Accounts. The Customer Service Representative, Strategic Accounts will develop and maintain efficient, organized and responsive customer service and assure current and potential customers receive the highest level of account management. This position will also organize, track, expedite and manage active off the shelf and custom products flowing from Customer Service through Operations and to the customer.

They will be a key aspect of the role is initial clarification and confirmation of requirements [known as the CMA or Custom Media Agreement process].

At FUJIFILM Biosciences, we turn curiosity into breakthroughs that advance the field of life sciences. By offering a comprehensive portfolio of products and services in cell culture media, discovery research reagents, recombinant growth factors and proteins, fine chemicals, and critical assay materials, we partner with the brightest minds in biotech and pharma to tackle the world’s biggest health challenges.

Imagine being part of a team that enables life-changing discoveries like new vaccines, therapies, and advancements in regenerative medicine. Our culture fosters curiosity, collaboration, and innovation, and we pride ourselves on delivering unparalleled quality and service to our partners. If you’re ready to make an impact, your future belongs with us at FUJIFILM Biosciences.

Our headquarters in Santa Ana, California, is surrounded by world-class schools, lush parks, and scenic beaches like Laguna and Huntington, making it an ideal place to live, work, and explore. With additional campuses across the US, Europe, China, and Japan, we offer opportunities to make a difference worldwide.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit:

Responsibilities:

• Acts as a Representative for the customer, supporting quotes, pricing and identifying and coordinating custom product requirements.
• End to end ownership of commercial operation for assigned accounts (from order receipt to arrival at customer)
• Excel at building relationships with both internal and external customers
• Proactive approach to account management; anticipating, identifying order issues/roadblocks and mitigating before customer impact (backlog analysis, pareto reports, quarterly impact)
• Vendor scorecard management
• Coordinate among various departments -- Sales, Marketing, Customer Service, Planning, Procurement, Manufacturing, QC, and QA -- to ensure that active custom orders are flowing through the process in a timely fashion.
• Collaborate with cross functional teams to assess technical and manufacturing feasibility of new custom products
• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Follows processes and operational policies in selecting methods and techniques for obtaining solutions, reports through established KPI’s.
• Reporting routinely against objectives and in compliance with all Company SOP’s
• Acts as advisor to manage and develop subordinate(s) to meet schedules and/or resolve problems. Develops and administers schedules, performance requirements; and budget responsibilities.
• Responsible to develop and improve SOPs as well as Training materials. Develop, promote and execute a sound customer service strategy to support corporate sales efforts.
• Develops and maintains training materials required for departmental operations.
• Participates in…