Wellness Attendant; PT

Wellness Attendant (PT) – Trilogy at Monarch Dunes (Nipomo, CA)

The Wellness Attendant assists the spa and fitness staff as they team together to execute courteous and rapid service to Members and Guests in the Fitness Center, Spa, and Front Desk. Other duties may be assigned as required. This is a part‑time position.

Pay Rate: $18.00 hourly

• Responsible for offering superior customer service to members and Spa guests.
• Maintenance and organization of equipment in Spa & Fitness Locker Room areas.
• Replenishes supply of clean towels in Spa Locker Rooms throughout the shift.
• Inspects and maintains Spa & Fitness stations for neatness and cleanliness.
• Demonstrates function of Spa & Fitness equipment, proper use, and techniques.
• Responsible for inventory of point‑of‑sale items, currency and maintains current supply.
• Responsible for greeting and checking in Members and Guests, providing rental equipment, and adhering to scheduling procedures.
• The Spa & Fitness Attendant shall maintain effective communication with Members, Guests, and fellow team members. Also, Fitness Attendant must have the ability to properly greet guests.
• Outstanding customer service, written and verbal communication skills.
• Accuracy in scheduling and confirming Spa appointments via phone and in person.
• Understanding of point of sale, checking out guests, able to make change and keep an accurate cash drawer.

• Able to work well under pressure and balance multiple priorities and assignments.
• Must be change adaptive, flexible, and empathetic.
• Must be highly customer oriented and responsive with a high need for closure.
• Demonstrated initiative – ability to think, work, and make independent decisions based on sound judgment.
• Ability to work well under pressure and balance multiple priorities and assignments to meet deadlines.
• Strong team‑building skills including the ability to lead, cooperate, motivate, and contribute as part of a team with representatives from multiple disciplines.
• Must be willing to “roll‑up” sleeves and dig in with staff to drive processes that support the business.
• Excellent written and verbal communication skills.
• Must be comfortable working in a fast‑paced environment where continuous improvement is expected.
• Must be able to consistently achieve high work standards, attention to detail, accuracy, and timeliness.

• High School Diploma, or in the process of obtaining one.
• Minimum 1‑year fitness center and customer service experience.
• Previous experience in resort, spa, or fitness center preferred.
• Knowledge of spa, fitness, aquatics and sports industry.

• Standing, walking, using hands to touch, handle or feel; reaching with hands and arms; climbing or balancing; stooping, kneeling, crouching, or crawling; talking and hearing; lifting and/or moving up to 25 pounds while performing the duties of this job.

Since 1991, HOAMCO (Homeowners Association Management Company) has been a leader in community association management, currently managing over 600 communities across six states—and we’re still growing! At HOAMCO, we value teamwork, integrity, and exceptional service. This is an exciting opportunity to be part of a company that makes a real impact in communities.