Guest Services Representative

We are seeking a full-time or part-time Guest Services Associate to join our team at Stilwell Hotel in Carmel-by-the-Sea. Guest Services Associates are often the first and last point of contact for our guests and play a vital role in shaping each guest’s overall experience.

In this role, you will welcome and assist guests, answer phone calls, provide concierge services, prepare and maintain the coffee service, and ensure the Front Desk and lobby areas remain clean, organized, and inviting. Guest Services Associates deliver exceptional hospitality in an attentive, friendly, and efficient manner, consistently going above and beyond to create memorable experiences. From the initial greeting through departure, this role helps ensure each guest leaves eager to return.

This position requires an outgoing and enthusiastic personality, strong attention to detail, and the ability to work independently while maintaining high service standards. Evening availability is strongly preferred; however, for the right candidate, additional shifts may be considered.

If you enjoy connecting with people and take pride in creating meaningful guest experiences within a positive and supportive work environment, we encourage you to apply.