Entry Level - Associate Member Relationship Specialist; Part-Time Teller - Eastvale

Are you warm, caring, friendly, and passionate about providing excellent service? Are you excited about giving back to your community? Are you looking for an entry‑level position that promises career development? If so, we want to talk to you – we are currently looking for Customer Service Superstars to join our Team!

An Associate Member Relationship Specialist (Teller
1) provides exceptional face‑to‑face member service in our branch locations.

• 8:30 am – 5:30 pm Monday through Friday
• 8:30 am – 2:30 pm Saturday

• Provides exceptional member service using Service Standards in every work‑related interaction.
• Actively participates in meeting the goals of the department and the Credit Union.
• Provides excellent service by using a positive and professional tone to assist members and teammates accurately, thoroughly, and efficiently while maintaining consistent and friendly service.
• Uses organizational tools and techniques to complete tasks on time and manage multiple competing priorities simultaneously.

• Assists members with routine transactions and service requests, including positively identifying individuals, negotiating checks, receiving deposits, card services, etc.
• Assists with member research and problem resolution.
• Accurately completes member service requests and maintains data accuracy, policies and procedures, cash management and balancing, and branch safety/security routines.
• Works within given limits and authority; proactively seeks supervisory assistance as needed.
• Promotes credit union products and services and actively refers members to credit union partners as appropriate.
• Has an open mind; can conceptually and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization.
• Is courageous and willing to make decisions that result in positive member outcomes.

• Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
• Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders to achieve learning objectives.
• Actively participates in organizational projects and promotions; develops thorough knowledge of credit union products, services, rates, and partnerships.
• Suggests and participates in credit union community service opportunities and events.
• Maintains working knowledge of BSA, AML, and OFAC and complies with all applicable laws and regulations.
• Exhibits regular and predictable attendance and punctuality.
• Performs other duties as assigned and deemed necessary by a supervisor to achieve the goals of the department and the Credit Union.

Benefits Include:

• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire
• Paid sick leave
• Company‑provided life insurance up to twice your annual salary
• Financial Education Programs
• Door Dash Dash Pass

• Medical, Dental, and Vision Insurance for part‑time and full‑time employees
• Modern Health
• subscription
• Teladoc
• Pet Insurance

• Career development opportunities
• Team members are eligible to apply for assistance with educational expenses through Arrow Heart's scholarship program.

The pay range for this position is listed below.

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay supports career growth and development over time. Offers also depend on various job‑related factors, including experience, knowledge, training, education, geography, market demands, and internal equity.

Pay range:

Minimum: $22.32 /hour | Midpoint: $27.22 /hour | Maximum: $32.12 /hour