Guest Services Agent

Career Opportunities with Calistoga Motor Lodge & Spa

A great place to work.

We are seeking a Guest Services Agent to be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience. The Guest Services Agent will be responsible for greeting guests, checking them in/out, answering inquiries, making reservations, and resolving any issues that arise during their stay.

• High school diploma or equivalent required; additional education in hospitality is a plus
• Proven customer service experience in a similar role
• Excellent communication and interpersonal skills
• Strong problem‑solving abilities
• Ability to work in a fast‑paced environment and remain calm under pressure
• Proficiency in using basic computer programs and software
• Availability to work a flexible schedule, including evenings, weekends, and holidays

• Greet guests upon arrival and ensure a smooth check‑in process
• Provide information about hotel services, amenities, and local attractions
• Assist guests with requests, such as booking tours, transportation, or restaurant reservations
• Handle guest complaints and issues in a professional and timely manner
• Process payments, maintain guest records, and update reservations system
• Collaborate with other hotel staff to ensure guest satisfaction and a pleasant stay
• Maintain a clean and organized front desk area
• Follow all safety and security procedures to ensure the well‑being of guests and staff