Call Center Representative at AirWorks

Air Works | Heating, Air & Plumbing
Family Run. Mom Approved.

Somis, CA
$18.00 - $20.00 per hour + growth opportunities

At Air Works, we’re more than an HVAC and plumbing company. We’re a family-run business committed to taking care of our customers, supporting our team, and making a positive impact in our community.

As a Call Center Representative, you’ll be the first point of contact for homeowners seeking help with their heating, cooling, and plumbing needs. Your ability to create a great first impression, solve problems, and provide exceptional customer service plays a key role in our success.

• Answer incoming customer calls with professionalism and empathy
• Schedule HVAC and plumbing service appointments
• Gather accurate job details to support technicians and dispatch
• Help customers understand services, maintenance plans, and promotions
• Resolve customer concerns and provide outstanding support
• Maintain accurate customer records and notes
• Work closely with dispatch and the service team to create a smooth customer experience

• Strong customer service and communication skills
• Positive attitude and a genuine desire to help people
• Organized and detail-oriented
• Ability to multitask in a fast-paced environment
• Reliable, punctual, and team-oriented
• Comfortable learning new software and technology

• Customer service or call center experience
• Scheduling or dispatching experience
• HVAC, plumbing, home services, or trades experience is a plus

• Family-owned, team-focused culture
• Paid training and ongoing development
• Opportunities for advancement and career growth
• Competitive pay
• Flexible scheduling options
• Supportive leadership team
• The opportunity to make an impact every day

If you enjoy helping people and want to grow with a company that values its employees, we’d love to hear from you.

Apply today and discover why we’re proud to be Family Run. Mom Approved.

Air Works is an Equal Opportunity Employer.