Dispatcher, Customer Service​/HelpDesk

Transdev in San Francisco, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Pay: $27.60 - $28.45 per hour, starting at $27.60 with progression over 1 year. This position is subject to the Collective Bargaining Agreement.

• Vacation: up to 21 days per year
• Paid Sick Leave: 48 hours annually for full‑time employees
• Medical, dental & vision after 90 calendar days of employment for full‑time employees
• Life insurance, 401(k) retirement benefits, and company holidays

• Oversee road service assigned carriers by tracking trip performance, route timing, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips, including no shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Perform other duties as required.

• High School Diploma or GED;
  Technical Degree preferred.
• 3‑5 years of dispatching experience.
• Excellent verbal, interpersonal, and customer service skills.
• Strong problem‑solving and analytical skills.
• Must be able to work shifts or flexible schedules as needed.
• Subject to DOT drug testing and physical examination if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Essential functions include the ability to sit, type, and look at a computer screen for extended periods (up to 6–8 hours per day). Occasionally bend, kneel, or crouch to files or equipment stored at ground level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Applicants must be eligible to work in the United States without requiring sponsorship now or in the future.
• Applicants must successfully pass a pre‑employment drug screen.

Transdev is an Equal Employment Opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.