Logistics Coordinator; Customer On-Site

Position: Logistics Coordinator (Customer On-Site)
Location: Brisbane

Company Description
 "We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder
 We take care of our employees, and they take care of our customers!
 Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach in logistics.

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortun 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
 Our Mission:
 We recruit, train, and retain the very best logistics and technical experts in the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description
 The Logistics Coordinator will be part of an Onsite Team. The Logistics Coordinator is a key member of the operations team which facilitates the efficient and timely movement of goods worldwide. The dynamic nature of this team requires individuals who can think quickly, act independently, and proactively solve problems before they arise. Strong customer service skills and effective communication are required.
 Responsibilities:
 Enhance customer relationships by identifying areas for improvement in the overall customer experience
 Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
 Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
 Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA
 Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
 Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary
 Maintain knowledge of customer and company policies on all aspects of product movement
 Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
 Identify and articulate process improvement ideas to support operations and projects
 Create documented process for customers when requested - SOP/SWI creation
 Support the implementation of company’s culture within the team
 Work towards individual and department Key Performance Indicators (KPIs)
 Stay up to date with the best practices and techniques in supply chain and proactively apply new knowledge to improve processes
 Work with various stakeholders to agree on delivery schedules and create plans to support on time delivery
 Work with clients to understand Dangerous Goods (DG) requirements and gather necessary documentation
 Collaborate with the different vendors and partner teams to collect Asbestos letters
 Other duties as assigned
 Qualifications
 Bachelor's degree or equivalent working experience
 1-2 years of experience in logistics and/or high volume customer service roles
 Fluent in English; excellent written and oral communication skills
 Excellent customer service skills
 Strong organizational, communication and problem-solving skills
 Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
 Analytical mindset with the ability to interpret data and make informed decisions
 Possesses a positive, can-do attitude
 Strong knowledge of Microsoft Office, Google Workspace
 Additional Information
 Expeditors offers excellent benefits:
 Paid Vacation, Holiday, Sick Time
 Health Plan:
Medical, Prescription Dug, Dental and Vision
 Life and Long-Term Disability Insurance
 401(k) Retirement Savings Plan (US only)
 Employee Stock Purchase Plan
 Training and Personnel Development Program
 Expected compensation range from $63,000 - $70,000 annually

 Compensation: USD 63000 - USD 70000 - hourly