Resident Services Associate

Resident Services Associate / Front Desk

The Resident Services Associate / Front Desk serves as the ambassador to all resident first impressions with the First Service Residential team on behalf of the community of Rancho Mission Viejo. This position will primarily provide exceptional customer service in serving residents of this community as part of the front desk team. Possesses strong communication, telephone, and customer service skills.

Compensation: $23-25/hr

Hours:

Wednesday – Sunday 8:30AM – 5:00PM (hours subject to change to accommodate business needs)

• High-level front-end concierge services to the residents of the community to provide a quality community lifestyle experience.
• Responds to residents in a professional, courteous and timely manner, without exception.
• Ensure that the telephone is answered professionally, and messages are handled courteously, accurately and in a timely manner.
• Assist residents with the amenity reservation process and service requests. Respond to homeowner inquiries regarding facility usage and maintenance concerns.
• Attend and participate in designated meetings or functions as requested by the Resident Services Manager, Assistant General Manager, and/or General Manager.
• Positively collaborate and assist with all Ranch Life and Ranch Ride activities and/or events as it relates to facility readiness for the activity and/or event to take place; this position will also be asked to staff various community activities and/or events as needed.
• Anticipates and improves services and/or facilities by obtaining and evaluating resident observations, and feedback.
• Tracks accomplishments and challenges, constantly evaluating the service levels and how operations can be improved.
• Improves services by obtaining and evaluating resident observations opinions, and criticisms.
• Other duties as assigned.

• An ability to follow oral and written directions, keep accurate records, fill out logs and journals, and perform administrative operational functions.
• Works effectively with co-workers, clients, vendors, and others by sharing ideas in a constructive and positive manner; able to address problems and issues constructively to find mutually acceptable and practical business solutions.
• Strong ethical practices.
• Proficient in speaking, reading and writing English as this position requires interfacing verbally with the public, tenants, peers and supervisors.
• Bilingual Spanish, desirable
• General math skills.
• Ability to determine next level involvement for problem resolution.
• Must demonstrate good judgment.
• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.
• Ability to make decisions and solve problems creatively.
• Practice and adhere to First Service Residential global service standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.
• Must model positive attitude and customer service skills when communicating with our clients and associates.
• Strong verbal and written communication skills.
• Ensure confidentiality between First Service Residential, Board Members, homeowners and staff.
• Enforce all rules, regulations and policies as established by the Board of Directors.
• Must be well groomed and maintain a professional demeanor at all times.
• Must have outstanding administrative and organizational skills, with the ability to perform multiple tasks at the same time.
• Must be able to research information from the internet or other appropriate resources in a time efficient manner.
• Must be able to identify priorities and implement efficiencies.
• Must be able to keep commitments; keep others informed of work progress, timetables and issues; address problems and issues constructively to find mutually acceptable and practical business solutions.
• Address others by name, title or other respectful identifier, and; respecting the diversity of…